Summary
Overview
Work history
Education
Skills
References
Timeline
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Harry Owen

Northampton,Northamptonshire

Summary

I am a collaborative and positive team player, with a constructive approach to improving roster quality. I possess the ability to deliver exceptional service through my analytical mindset and strong customer focus skills. I am organised, and able to manage multiple complex tasks, often having to re-prioritise. I have a strong understanding of crew compliance regulations, including but not limited to, Fatigue Risk Management and Flight Time Limitation schemes. I am able to interpret schedules accurately, identify impacts on crew rosters and use my initiative to think of effective solutions.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Roster Maintenance Executive

TUI
Luton
11.2023 - Current
  • Fostered a collaborative work environment to enhance team performance.
  • Implemented cost-saving measures, reducing overheads significantly.
  • Ensured delivery of efficient and robust rosters to operational crewing team each day
  • Ensure a clear, streamlined communication path with cabin crew, flight deck and base management to ensure all restrictions and concerns are adhered to
  • Consistently re-crewing flights in the live window ensuring smooth roster adjustments.
  • Maintained compliance with union and legal standards while meeting operational needs
  • Produced and managed standby coverage ensuring operational continuity
  • Completed daily tasks including legality batch reports, resolving violations swiftly and accurately
  • Performed efficiently under intense, rapid conditions

Customer Liaison Officer

TUI
Luton
04.2023 - 11.2023
  • Liaised effectively with third-party companies on behalf of TUI
  • Ensured seamless experiences for passengers in operational difficulty by going the extra mile
  • Complete passport and visa checks accurately to maintain airline regulatory compliance
  • Maintained cost awareness in decision-making processes
  • Streamlined customer journey for improved satisfaction
  • Thrived in high-pressure, fast-paced environments

Passenger Service Agent

Jet2.com
East Midlands Airport
02.2022 - 04.2023
  • Enhanced overall airport efficiency by coordinating effectively with ground staff.
  • Led timely check-in procedures to facilitate departures in line with schedule.
  • Checked-in luggage and confirmed carry-on items met security requirements.
  • Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
  • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
  • Advised customers on specific visa and passport requirements.

Checkout Operator

Tesco Extra
Northampton, Northamptonshire
03.2020 - 11.2021
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Helped train new staff contributing positively towards teamwork and skill development within the team.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Identified counterfeit notes meticulously thus preventing financial losses for the store.


Education

Bachelor of Science - Airline and Airport Management

Sheffield Hallam University
Sheffield
09.2020 - 06.2023

Skills

  • Strategic thinking
  • Decision making
  • Deadline management
  • IT literacy
  • Problem-solving
  • Establishing interpersonal relationships

References

References available upon request.

Timeline

Roster Maintenance Executive

TUI
11.2023 - Current

Customer Liaison Officer

TUI
04.2023 - 11.2023

Passenger Service Agent

Jet2.com
02.2022 - 04.2023

Bachelor of Science - Airline and Airport Management

Sheffield Hallam University
09.2020 - 06.2023

Checkout Operator

Tesco Extra
03.2020 - 11.2021
Harry Owen