Harry Leeming-Tyrrell
Romford
Summary
Accomplished professional with extensive expertise in leadership, project management, and customer relationship building. Demonstrates exceptional skills in issue resolution, training and development, and process improvement. Proven track record in regulatory compliance, operational support, and physical resource management. Adept at priority management, employee coaching and mentorship, and handling escalated complaints. Committed to delivering outstanding customer service while driving continuous improvement within organisations.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Team leader
Homesense
Thurrock, Dartford
2017.09 - Current
- Led project coordination, resulting in timely delivery.
- Improved customer satisfaction through close collaboration with the team.
- Encouraged open communication, fostering a positive work culture.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Reduced staff turnover with an effective motivation strategy.
- Fostered a high-performing environment to drive productivity and quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Delegated tasks to make best use of individuals' skills.
- Streamlined workflow for a more efficient process.
- Developed strategies for improved performance level across the team.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Led shifts and motivated team to drive sales.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
- Recognised exceptional individual performance for improved motivation.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Education
A-Levels - Applied science
Brentwood county high school sixth form
Brentwood2018-06
A-Levels - Graphic Design
Brentwood county high school sixth form
Brentwood2018-06
A-Levels - Business
Brentwood county high school sixth form
Brentwood2018-06
GCSEs - Science
Brentwood county high school
Brentwood2016-06
GCSEs - English Language and Literature
Brentwood county high school
Brentwood2016-06
GCSEs - Mathematics
Brentwood county high school
Brentwood2016-06
Skills
- Leadership skills
- Physically capable and comfortable performing manual tasks
- Issue resolution
- Reliable and hardworking with a strong work ethic
- Training and Development
- High attention to detail, ensuring consistency and quality
- Project Management
- Process Improvement
- Operational support
- Customer relationship building
- Regulatory compliance
- Outstanding customer service
- Physical resource management
- Priority management
- Employee coaching and mentorship
- Escalated complaint handling
climbing experience
- Climbing for ~4 years, training 2–3 times per week
- Current grade: V6; projecting V7–V8
- Mostly indoor experience, with a few outdoor trips
- Regularly climb across London gyms (Stratford City Bouldering, Mile End, Romford Rock & Boulder; occasional visits to Sen, Yonder, Substation)
- Strong technical ability with experience across multiple styles
- Preferred styles: slab, dynamic and coordinated movement, highly technical problems
- Strong interest in how hold choice, positioning and body movement influence the feel and difficulty of a problem
Certification
Impact route setting courses
Completed 2x impact route setting courses.
Intro plus route setting essentials course
From this day course at Indi rock, Southend, I gained a further understanding in:
- Setting static vs dynamic movement
- Body positioning within sequences
- How hold types affect movement and positioning
- How to choose holds to match the style or difficulty I am setting
- How to create flow vs awkward climbing
- Understanding of rules and regulations within the setting and climbing industry
- Importance of team work and feedback based tweaking
- Understanding the properties of different holds
Advanced course
From this day at the foundry, Sheffield, I gained a further understanding:
- How to build complex sequences
- How to control the movement of the climber
- How to prevent beta breaks/cheats
- Setting co-ordination moves
- How to make moves feel controlled instead of random
- Dynamic vs static balance
- How pulling and pushing forces work together
- How to force direction, guide hips and create tension
- How to force specific body positions
- How to make a route aesthetic whist still functional
- Readable setting
- Making accurate grading judgments
- Improving flow
- Making climbs more engaging
- How to use volumes to increase wall complexity and surface variations
Key takeaway from these courses:
- From taking part in these courses, it helped finalised my decision in wanting to pursue a career within the setting industry, in hopes to develop my knowledge and practical skills further.
Timeline
Team leader
Homesense
2017.09 - Current
A-Levels - Applied science
Brentwood county high school sixth form
A-Levels - Graphic Design
Brentwood county high school sixth form
A-Levels - Business
Brentwood county high school sixth form
GCSEs - Science
Brentwood county high school
GCSEs - English Language and Literature
Brentwood county high school
GCSEs - Mathematics
Brentwood county high school