Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Certification
Timeline
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Harry Jones

Horsham,West Sussex

Summary

Creative and adaptable team player, committed to continuous self-improvement and delivering high-quality work. Seeks to contribute to a dynamic workplace, leveraging a diverse skillset and passion for achieving targets.

Overview

3
3
years of professional experience
8072
8072
years of post-secondary education
1
1
Certification

Work history

Customer service executive

The People's Partnership
Crawley, West Sussex
01.2025 - Current
  • Learning new operating systems within a fast based office environment.
  • Handled sensitive cases and collaborated with multiple departments to solve complex problems.
  • Adapt in using Microsoft teams, Outlook 365 and other daily operations programs.
  • Managed high volume calls to address customer inquiries and concerns.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.



Duty manager

The Southern CoOperative
Horsham, West Sussex
09.2022 - 01.2025
  • Implemented and executed training programmes and procedures that achieved such a high success rate in my store, that I am now collaborating with head office to implement it for the whole company.
  • Stored cash floats and delivered secure banking procedures.
  • Recruited and onboarded new staff to meet performance standards.
  • Conducted staff appraisals and evaluations, fostering continuous improvement and development.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Experience working a range of shifts, from early mornings, evenings, nights and being on-call.

Education

NVQ Level 2 - Digital Marketing

Training Qualifications UK
Sale, Trafford
07/2023 - 09.2023

Bachelor of Arts - Illustration

The University Of Brighton
East sussex
09/2016 - 06.2019

A-Levels -

Collyer's Sixth form colleege
Horsham, West Sussex
09/2012 - 06.2015

GCSEs -

The Forest School
Horsham
09/2007 - 06.2012

Skills

  • Digital photography
  • Adobe Creative Suite
  • Windows and MacOS operating systems
  • Experienced in professional digital and screen printing
  • Digital Marketing
  • Social Media platforms and trends
  • Illustration and graphic design
  • Microsoft office
  • Management and responsibility
  • Training and Development
  • Customer service
  • Flexible and Adaptable
  • Personal License Holder
  • Organised and efficient

Accomplishments

While I as at college I came second place in a photography competition run by the RSA in Horsham and was featured in The County times. Recently I won a photography award from a competition run by the Horsham Photographic Society.

Hobbies and Interests

In my free time I enjoy hiking in the West Sussex countryside. I am an active member of The Gym Group where I go several times a week which benefits my passion for sports which include Snowboarding, Skateboarding, Wakeboarding, Kayaking and Golf. I am a freelance Content creator as well as teaching myself videography with GoPro and DSLR's as well as Web Development and learning additional languages. 

Certification

Full UK Driver's Licence, Personal Licence.

Timeline

Customer service executive

The People's Partnership
01.2025 - Current

Duty manager

The Southern CoOperative
09.2022 - 01.2025

NVQ Level 2 - Digital Marketing

Training Qualifications UK
07/2023 - 09.2023

Bachelor of Arts - Illustration

The University Of Brighton
09/2016 - 06.2019

A-Levels -

Collyer's Sixth form colleege
09/2012 - 06.2015

GCSEs -

The Forest School
09/2007 - 06.2012

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Harry Jones