Harry Jones
Winchester
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
36
36
years of post-secondary education
Work History
Assistant Store Manager/Advisor
Virgin Media O2
Winchester, Hampshire
01.2020 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assessed and analysed sales team performance to determine areas of weakness and areas of strength.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analysed data to determine approaches to improve sales and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma of Higher Education - Business Management
University Of Winchester
Winchester 09.2019 - 05.2023
A-Levels - Business Studies
Higham Lane Sixth Form
Nuneaton, WAR 09.2017 - 05.2019
A-Levels - Economics
Higham Lane Sixth Form
Nuneaton 09.2017 - 05.2019
GCSEs - Maths
Higham Lane School
Nuneaton, WAR 09.2012 - 05.2017
GCSEs - English Language
Higham Lane School
Nuneaton, WAR 09.2012 - 09.2017
GCSEs - Business Studies
Higham Lane School
Nuneaton, WAR 09.2015 - 05.2017
GCSEs - Statistics
Higham Lane School
Nuneaton, WAR 09.2015 - 05.2017
GCSEs - English Literature
Higham Lane School
Nuneaton, WAR 09.2012 - 05.2017
GCSEs - Product Design
Higham Lane School
Nuneaton, WAR 09.2012 - 05.2017
GCSEs - PE
Higham Lane School
Nuneaton, WAR 09.2015 - 05.2017
GCSEs - Geography
Higham Lane School
Nuneaton, WAR 09.2012 - 05.2017
Skills
Store improvement skills
Store opening/closing procedures
Store support
Store management
Store operations
Store appearance and merchandise
Sales team development
Employee training
Timeline
Assistant Store Manager/Advisor
Virgin Media O2
01.2020 - Current
Diploma of Higher Education - Business Management
University Of Winchester
09.2019 - 05.2023
A-Levels - Business Studies
Higham Lane Sixth Form
09.2017 - 05.2019
A-Levels - Economics
Higham Lane Sixth Form
09.2017 - 05.2019
GCSEs - Business Studies
Higham Lane School
09.2015 - 05.2017
GCSEs - Statistics
Higham Lane School
09.2015 - 05.2017
GCSEs - PE
Higham Lane School
09.2015 - 05.2017
GCSEs - Maths
Higham Lane School
09.2012 - 05.2017
GCSEs - English Language
Higham Lane School
09.2012 - 09.2017
GCSEs - English Literature
Higham Lane School
09.2012 - 05.2017
GCSEs - Product Design
Higham Lane School
09.2012 - 05.2017
GCSEs - Geography
Higham Lane School
09.2012 - 05.2017