Harry James
Dundee,Angus
Summary
Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than two years of experience. Highly effective and comfortable working with people at all organisational levels. Self motivated with a high functioning work ethic and an innate desire to solve problems with speed and efficacy.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Dealer
Grosvenor Casinos
Dundee, Angus
04.2024 - Current
- Dealt with various table games, ensuring adherence to rules and regulations.
- Maintained high levels of customer service, fostering a welcoming environment for guests.
- Collaborated with team members to enhance overall operational efficiency and guest satisfaction.
- Educated patrons on game rules and strategies, promoting engagement and enjoyment.
- Handled cash transactions accurately, maintaining integrity and security of funds.
- Handled stressful situations calmly during high-volume trading periods.
Front of house team member
Azaads
Dundee, Angus
08.2019 - 01.2022
- Greeting customers, taking orders, helping with orders and queries.
- Helping with preparation, preparing all pizza ingredients: dough, sauce and chopping fresh toppings.
- Building and baking all pizza orders.
- Serving high volumes of guests in fast-paced service environment with exceptional customer care.
- Promoting current offers through creative promotional displays and targeted upselling.
Service waiter
Jahangir (Dundee and St Andrews)
Dundee, Angus
03.2016 - 07.2019
- Using appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Memorising complete menu and times to prepare each menu item.
- Responsible for kitchen time keeping, calling orders and preparing meals for customers both dining in, as well as, takeout orders.
- Presenting food to tables in timely manners and clearing tables with maximum efficiency.
- Performing professionally within high speed, customer based, hospitality settings
Face to Face Sales Rep/Team Leader
Interactive Team UK
Newcastle, Tyne
05.2014 - 02.2015
- Collaborating with colleagues from different backgrounds to reach Team Goals with consistency.
- Providing leadership and direction for employees by supervising, education and guidance.
- Interacting with members of general public, daily, using professional and friendly mannerisms.
- Responsible for interviewing, hiring and training teams of up to 10 or more people.
Education
Higher National Diploma - Sound Production and Audio engineering
Perth UHI
Perth07.2020
Scottish Qualifications Certificate - Sound production
Perth University
Perth06.2018
High School Diploma - High School
Craigie High School
Dundee03.2014
Skills
- Detail oriented
- Comfortable under pressure
- Outstanding organisation
- Exceptional planning
- Customer-focused
- Communication skills (Oral and Written)
- Public relations
- Problem solving
- Critical thinking
- Team work dynamics
- High level IT skills
Languages
English
Native
Italian
Intermediate
B1
Hobbies/Interests
Cooking
Music (listening/composing)
Reading
Sports
Certification
OPITO - MIST
Rope Access Level 1
PCN MPI Level 2
Timeline
Dealer
Grosvenor Casinos
04.2024 - Current
Front of house team member
Azaads
08.2019 - 01.2022
Service waiter
Jahangir (Dundee and St Andrews)
03.2016 - 07.2019
Face to Face Sales Rep/Team Leader
Interactive Team UK
05.2014 - 02.2015
Higher National Diploma - Sound Production and Audio engineering
Perth UHI
Scottish Qualifications Certificate - Sound production
Perth University
High School Diploma - High School
Craigie High School