Harry Huscroft
Stamford,United Kingdom
Summary
Experienced professional with a strong background in sales, retail commerce, and customer relationship management. Demonstrated expertise in stock control, staff rota arrangement, and operational optimisation. Proven ability to enhance administrative operations and deliver exceptional customer service. Skilled in budgeting, team management, numerical analysis, financial reporting, analytical thinking, and communication. Committed to driving business success through strategic planning and effective leadership.
Overview
7
7
years of professional experience
Work history
Senior Waiter
William Cecil
Stamford, Lincolnshire
09.2024 - 12.2024
- Worked collaboratively with bartender to serve drinks promptly and accurately.
- Coordinated with other waitstaff for efficient workflow during busy periods.
- Upheld company procedures and policies consistently in daily operations.
- Trained junior waitstaff, leading to increased team performance.
- Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
- Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
- Kept cleanliness and hygiene standards high whilst working in the dining area.
- Improved restaurant efficiency with timely food delivery to tables.
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
Waiter
ASK Italian
Stamford, Lincolnshire
04.2024 - 09.2024
- Handled payment transactions to guarantee smooth customer checkout process.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Helped reduce waiting times by swiftly clearing tables after use.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Delivered excellent customer service through friendly and polite interaction.
- Accommodated special dietary requests, enhancing customer dining experience.
Store Manager
Woodgreen Pets Charity
Stamford, Lincolnshire
07.2023 - 04.2024
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Streamlined operations to maximise efficiency and minimise waste.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Coached underperforming employees improving their job performance significantly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
Store Manager
M&Co
Stamford, Lincolnshire
11.2022 - 04.2023
- Coached underperforming employees improving their job performance significantly.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Assisted customers in locating products around the shop floor promptly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Business Consultant
Self-employed
Barrowden, Northamptonshire
12.2020 - 04.2023
- Streamlined supply chain management procedures for improved efficiency and reduced costs.
- Increased client engagement by developing and implementing strategic business plans.
- Assisted in the streamlining of processes to enhance operational efficiency.
- Facilitated communication between stakeholders for better understanding of project objectives.
- During this period, I also assumed the role of PR Manager for a young racing driver, appointed by the family to secure a £140,000 scholarship along with additional sponsorship opportunities.
Store Manager
Vapour
Stamford, Lincolnshire
08.2022 - 11.2022
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Maintained an organised stock room for easy accessibility of goods.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
Customer Service Advisor
Addison Lee Group Ltd
Peterborough, Cambridgeshire
06.2019 - 09.2020
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Streamlined responses to emails, improved response time significantly.
- Implemented new protocols for efficient complaint management.
- Resolved pressing customer issues, ensured repeat business.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Guided customers through troubleshooting process with patience and clarity.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
Assistant to Finance Director
Woodglen Leisure, Total Tower Cranes Ltd, Total Plant Ltd
Peterborough, Cambridgeshire
12.2017 - 06.2019
- Made travel arrangements, ensuring optimal time management.
- Streamlined office processes with implementation of new filing system.
- Coordinated team meetings to enhance communication and productivity.
- Handled event logistics smoothly, ensuring successful company events.
- Handled confidential information, maintaining discretion and integrity.
- Compiled data to generate comprehensive reports.
- Sustained high levels of organisation with attention to detail.
- Assisted in budget planning to ensure fiscal responsibility.
Skills
- Sales
- Retail Commerce
- Customer Relationship Management
- Stock Control
- Staff Rota Arrangement
- Operational Optimisation
- Administrative Operations
- Customer Service
- Budgeting Skills
- Team Management
- Numerical Analysis
- Financial Reporting
- Analytical Thinking
- Communication Skills
Languages
English
Personal Information
Title: Store Manager
References
References available upon request
Affiliations
- Gaming
- Sewing
- Architecture
Timeline
Senior Waiter
William Cecil
09.2024 - 12.2024
Waiter
ASK Italian
04.2024 - 09.2024
Store Manager
Woodgreen Pets Charity
07.2023 - 04.2024
Store Manager
M&Co
11.2022 - 04.2023
Store Manager
Vapour
08.2022 - 11.2022
Business Consultant
Self-employed
12.2020 - 04.2023
Customer Service Advisor
Addison Lee Group Ltd
06.2019 - 09.2020
Assistant to Finance Director
Woodglen Leisure, Total Tower Cranes Ltd, Total Plant Ltd
12.2017 - 06.2019
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