Harry Hinson

Networking & Connectivity Support – troubleshooting routers, SIM cards, and connectivity issues

Hardware & Software Troubleshooting – diagnosing and resolving technical faults remotely

CRM Systems – proficient in Salesforce for case management, logging, and customer tracking

Ticketing & Escalation Management – handling incidents, prioritising cases, and escalating where needed

Technical Documentation – updating customer records, documenting fixes, and maintaining knowledge bases

• Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
• Supported Dual path routers using fixed line connections DSL & FTTP.
• Supported various customer with issues via email, chat and phone.
• Attended training sessions regularly, staying up to date with the latest product updates and processes.
• Maintained customer loyalty with excellent problem-solving skills.
• Kept a consistent QA score 90% and first contact resolution score of 100%.
• Configured Routers via interface including port forwarding and device connectivity.
• SMS commands via sim portals assisting customers with sim related issues.
• Currently looking at a CCNA course to further my understanding in networking.
• Used CMD to ping and trace route network.

• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Utilised hand-held devices to capture, document and communicate proof of delivery.
• Maintained positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Kept level headed in pressured situations.
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• Recorded and reported any defects and malfunctions while completing pre and post trip safety inspections.
• Maintained a clean and road worthy vehicle at all times

• Prepared cocktails and mixed drinks , poured wine, beer and non-alcoholic beverages.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Achieved consistently high sales averages by constantly upselling guests on premium liquors.
• Enhanced customer experience by creating unique and personalised cocktails.

• Maintained a safe and compliant working environment in line with health & safety regulations.
• Maintained team safety by controlling traffic around and within site.
• Used shovels or heavy equipment to move different materials based on job needs.
• Prepared, poured and spread materials such as concrete , brick mortar and asphalt at designated locations.
• Dug holes, trenches and ditches at desired locations and backfilled completed excavations.
• Heavy lifting in a safe manor to ensure materials were in place as and when needed
• Used various tools including grinders , drills , saws , trowels and other equipment .

• Welded in flat, horizontal, vertical and overhead positions .
• aspects of heavy lifting
• Some experience MIG & arc welding
• Maintained a self-motivated, tireless work ethic to achieve effective and timely results , aswell as keeping work area tidy .
• Was able to read cad drawings to fabricate steel beams & columns e.g. buttsplice, notch and cleat , shelf plates and other general fabrications.
• Experience using , Mag drill , blow torch , indoor crane .
• Experience helping site welder/fitter

• Greeted guests in pleasant and courteous manner.
• Assisted guests with making menu choices in informative and helpful fashion.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Kept carpets and floor clear of debris.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
• Some experience Preparing mixed drinks, and poured wine, beer and non-alcoholic beverages.
• Maintained a spotlessly clean and tidy bar area in line with regulations.

Worked as part of a team , improving commination skills and helping other people with their roles.

• Demonstrated excellent telephone manner and use of call handling technology to manage calls daily.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Shared customer feedback and suggested improvements to enhance team performance.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.

• Prepared sandwiches and other menu offerings in a timely manner.
• Cleaned food preparation areas, tools and equipment.
• Provided product information and menu item explanation to ensure consideration of dietary restrictions.
• Assisted guests, including offering personable greetings and taking orders.
• Kept all serving areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.