Harry Hillier
Southampton,Hampshire
Summary
Proficient in customer service and team coordination, with a focus on enhancing guest experiences and efficiently resolving conflicts. Demonstrated strong communication and organizational skills through diverse roles in service industries. Prepared to leverage and further develop leadership, problem-solving, and customer engagement skills in a runner position.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Hospitality supervisor
The Southampton Arms
West End, Hampshire
2022.01 - 2025.07
- Successfully managed day-to-day operations of a high volume bar and restaurant
- Built strong customer relationships and kept customer service to the highest standard
- Provided excellent customer service, resulting in repeat business.
- Maintaining Health and safety and compliance with licensing regulations
- In control of inventory and stock levels of the bar and restaurant
- Improved customer satisfaction by implementing effective service strategies.
- Dealing with staff schedules, availability, cover requests and holiday requests
Croupier
Grosvenor Casino
Southampton, Hampshire
2021.01 - 2022.01
- Successfully completed a 6-week training program to earn my personal functional license and become a qualified croupier.
- Receive and manage bets, making certain all wagers are accurately placed and documented in compliance with the casino's regulations.
- Tasked with dealing cards or over-seeing a roulette wheel in games such as blackjack, roulette and 3-card poker.
- Having to have exceptional mental maths to ensure the games ran smoothly and all customers were paid out correctly.
- My shift patterns were dynamic and flexible, particularly during night hours, and I consistently ensured punctuality to meet the demand of the role.
Boxer
England Institute Of sport
Hybrid, Hybrid
2018.03 - 2020.06
- Maintain peak physical fitness to perform at the highest level
- Followed a tailored diet plan to ensure proper nutrition and meet weight demands
- Competed in domestic and international competitions under the England boxing association
- Follow all rules and guidelines set by England boxing and the International Boxing Association
- Develop mental toughness and focus to handle the pressures of competition
- Avoid behaviour that could tarnish the reputation of England Boxing
Sales advisor
Next
Hedge end, Hampshire
2019.08 - 2020.01
- Greet and assist customers, creating a welcoming and friendly atmosphere
- Handle complaints professionally, ensuring customer satisfaction and loyalty
- Promote loyalty programs, discounts at the end of purchase
- Work closely with other team members to ensure the runs smoothly during busy periods
Education
GCSEs - Maths, PE, RE, History, Music Technology, English, Science
Wildern School
Hedge end 2014.09 - 2019.05
Skills
- Customer-Focused: Always ensuring customer satisfaction and going the extra mile to meet guest needs
- Conflict Resolution: Addressing guest complaints or issues effectively and professionally
- Multitasking: Managing several customer needs at once, especially in a fast-paced environment
References
References available upon request.
Timeline
Hospitality supervisor
The Southampton Arms
2022.01 - 2025.07
Croupier
Grosvenor Casino
2021.01 - 2022.01
Sales advisor
Next
2019.08 - 2020.01
Boxer
England Institute Of sport
2018.03 - 2020.06
GCSEs - Maths, PE, RE, History, Music Technology, English, Science
Wildern School
2014.09 - 2019.05