Harry Harwood CV

Responsibilities

• Prospecting customers and inbound leads
• Reaching out to customers and enquiries within a 48 month period
• Providing quick replies to maintain good customer service

Achievements

• Prospected all enquiries with a 25% cross-sell/upsell-rate
• Upsold an initial £400 project to an £11000 project
• Replied to all enquiries within a 90-minute period

Responsibilities

• Prospecting via cold calling, email, and LinkedIn to drive new business and cross-sell to existing customers
• Closing £105k Total Contract Margin (TCM) in 12 months starting October 2023
• Reaching a personal generated target of £1.1M Total Contract Margin worth of opportunities to Account Executives pipelines annually
• Training and supervising new Business Sales Development Representatives (SDR) in cold outreach and the full sales cycle
• Co-managing campaigns for in-person events
• Running and closing opportunities

Achievements

• Trained and supervised 8+ concurrent SDRs in outreach and the full sales cycle
• Closed 148% of year 1 quota & 124% of year 2 quota
• Achieved 291% of TCM lead-gen target
• £6.4M TCM generated between January 2023 - December 2024
• £8.4M Total Contract Value (TCV) generated to Account Executives pipeline between January 2023 - December 2024
• Largest single opportunity generated worth £540k
• Gamma's Business Development Executive of the year 2024
• Highest TCM generated in the SDR team
• Highest email conversion rate of the SDR team
• Initiated the first Freedom of Information request campaign
• 100% of data self-generated
• 200+ service prospects in my name
• Advanced knowledge of telecoms solutions

Responsibilities

• New business outbound outreach via. cold calling, email and LinkedIn
• Hit quarterly target of 12 completed customer meetings
• Understand the Gamma solutions portfolio and its systems
• Attend discovery calls for training

Achievements

• 110% of target hit
• Attended 30+ discovery calls in first year
• Basic understanding of telecoms solutions

Skills Learnt

• Working to deadlines
• Independence from peers/management
• Enterprise vs Public Sector knowledge

Responsibilities

• Hitting an hourly quota of stock orders
• Operating heavy machinery
• Working in cohesion with delivery drivers & suppliers
• Working in teams to hit a group target

Skills Learnt

• Teamwork
• Hitting targets
• Pace management

Responsibilities

• Co-maintain care for up to 150 animals
• Provide a tour of the facilities to customers
• Sanitise all kennels in a 2-hour period
• Provide a quality customer service

Skills learnt

• Improved Personal Approach
• Communication skills
• Team Leadership

Responsibilities

• Aiding the chefs with prep
• Completed tasks for the chefs before opening times
• Closedown of the kitchen

Skills Learnt

• Working in a high stress environment
• Basic understanding of business practices

Responsibilities

• Serving customers, taking payments and providing frontline customer service
• Maintaining a fast-paced service
• Closing the bar at the end of the shift
• Acting on customer concerns where needed

Skills Learnt

• Providing a great first impression
• Dealing with Customer concerns professionally
• Maintain an efficient workflow