Summary
Overview
Work History
Education
Skills
Websites
References
Coreskillsinterests
Timeline
Generic

Harry Harwood

Manchester,MAN

Summary

Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement. I am a proven motivator, with a track record of delivering results. I’m known for going above and beyond expectations. I’m often called upon to solve problems.

Overview

5
5
years of professional experience

Work History

Duty Manager / Instructor

The Y Club
07.2021 - Current
  • Developed seasonal campaigns that helped to drive gym membership by over 160%
  • Co-developed a digital customer feedback program
  • Utilised the feedback to make improvements increasing customer satisfaction and membership retention
  • Led the creative development of social media campaigns
  • Analysed the effectiveness of campaigns
  • Adjusted campaigns to increase ROI on key KPIs such as brand reach
  • Designed and led large fitness classes with diverse customer fitness levels
  • Increased new members through ensuring positive experiences
  • Designed programs for GP referred clients
  • Achieved a 75% completion rate (Industry benchmark ~24%)
  • Provided clients with the health and confidence to help step change their lives
  • Fully qualified lifeguard
  • Responded to a high-pressure situation and utilised the skills to save the life of a customer
  • Recognised by the Board

Crew member

Mcdonalds
03.2020 - 07.2021
  • Key crew member in delivering high customer service
  • Led the coaching and development of new crew members after a short time in the role

Auto Electrician colleague

First autos
07.2019 - 03.2020
  • Supported the family business through a key growth period with fitting and electrical tracking devices into clients’ vehicles
  • Quickly developed and applied new skills

Education

BA (hons) - International business management

Manchester metropolitan university
Manchester

Sports BTEC - Sports Fitness, Development & Coaching

LORETO COLLEGE
06.2021

GCSE -

Urmston Grammar
07.2019

Skills

  • Microsoft core applications
  • Learning agility
  • Coaching
  • Motivating
  • Communication
  • Problem solving
  • Socializing
  • Sports
  • Reading
  • Investing
  • Service Management
  • KPI Monitoring

References

Available upon request

Coreskillsinterests

  • Confident with all Microsoft core applications / working towards certifications in Word, Excel and Powerpoint
  • High learning agility
  • A proven coach & motivator
  • Communicating with clarity
  • Problem Solving
  • Socializing
  • Sports fan
  • Reading
  • Investing

Timeline

Duty Manager / Instructor

The Y Club
07.2021 - Current

Crew member

Mcdonalds
03.2020 - 07.2021

Auto Electrician colleague

First autos
07.2019 - 03.2020

BA (hons) - International business management

Manchester metropolitan university

Sports BTEC - Sports Fitness, Development & Coaching

LORETO COLLEGE

GCSE -

Urmston Grammar

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Harry Harwood