Summary
Overview
Work history
Education
Skills
Timeline
Volunteer
Harry  Greenwood

Harry Greenwood

Liverpool,Merseyside

Summary

I am highly skilled in computing and delivering exceptional customer service in retail. My expertise includes computer hardware, software, networking, databases, programming, and web development. I have a strong background in stock management, visual merchandising, and store organization. With excellent communication skills, I effectively convey technical concepts to diverse audiences. I am dedicated to customer satisfaction, possess strong problem-solving abilities, and actively participate in community fundraising.

Overview

1
1
year of professional experience
23
23
years of post-secondary education

Work history

Volunteer

Bernardo's
Liverpool, Merseyside
09.2022 - Current

Customer Service:

· Provided friendly assistance, answered inquiries, and ensured customer satisfaction.

· Assisted customers, offering recommendations, and creating a positive shopping experience.

· Managed cash transactions and maintained accurate sales records.

Visual Merchandising and Display:

· Organized and presented items attractively.

· Created eye-catching displays to promote items or campaigns.

· Maintained a clean and well-presented shop floor.

Stock Management:

· Received, sorted, and assessed donated items.

· Tagged, priced, and labeled items according to guidelines.

· Restocked shelves and maintained merchandise levels.

Donations Processing:

· Efficiently processed and categorized donations.

· Sorted and organized donations into categories.

· Collaborated with volunteers for proper handling, storage, and distribution.

Fundraising Activities:

· Actively participated in fundraising initiatives and promoted events.

· Encouraged customer donations and support.

Teamwork and Collaboration:

· Worked closely with volunteers and staff to achieve objectives.

· Contributed ideas and collaborated on improving operations.

· Provided guidance and training to new volunteers.

Health and Safety:

· Ensured compliance with health and safety regulations.

· Reported potential hazards and safety concerns.

· Maintained proper handling and disposal practices.

Volunteer

British Heart Foundation
Liverpool , Merseyside
05.2023 - 07.2023


· Greeted customers with a friendly and welcoming attitude, creating a positive first impression.

· Provided helpful and knowledgeable assistance to customers, addressing inquiries about products, prices, and promotions.

· Developed the ability to recommend products based on a thorough understanding of the merchandise available in the shop, enhancing the shopping experience for customers.

· Received training in accurately and efficiently handling cash transactions, including processing payments, providing change, and issuing receipts.

· Demonstrated the ability to balance daily sales by accurately reconciling cash register transactions, ensuring consistency between recorded sales and actual revenue.

Education

GCSEs - HISTORY

Calderstones School
Liverpool
09.2011 - 08.2016

GCSEs - IT

Calderstones School
Liverpool
09.2011 - 08.2016

GCSEs - ENGLISH LITERATURE

Calderstones School
Liverpool
09.2011 - 08.2016

GCSEs - RELIGIOUS STUDIES

Calderstones School
Liverpool
09.2011 - 08.2016

GCSEs - ENGLISH LANGUAGE

THE CITY OF LIVERPOOL COLLEGE
Liverpool
09.2017 - 08.2018

BTEC LEVEL 3 - ICT

THE CITY OF LIVERPOOL COLLEGE
Liverpool
09.2017 - 08.2019

Bachelor Of Science With Honours - Computer Science

Liverpool Hope University
Liverpool
09.2019 -

Skills

Customer Service and Retail Skills:

Strong customer service skills, ensuring a positive shopping experience

Knowledge of retail operations, including stock management, visual merchandising, and store organization

Effective teamwork and collaboration

Improved communication skills with customers and colleagues

Time management and multitasking abilities

Problem-solving skills for addressing inquiries and challenges

Technical Skills:

  • Proficient in computer hardware, software, networking, databases, programming, and web development
  • Proficiency in using software applications like Microsoft Office, databases, graphic design tools, and programming environments
  • Knowledge of information security, data protection, encryption, network security, and cybersecurity practices
  • Understanding of project management methodologies for ICT projects
  • Data analysis skills using spreadsheet software and analytical tools Customer Service and Retail Skills:
  • Strong customer service skills, ensuring a positive shopping experience
  • Knowledge of retail operations, including stock management, visual merchandising, and store organization
  • Effective teamwork and collaboration
  • Improved communication skills with customers and colleagues
  • Time management and multitasking abilities
  • Problem-solving skills for addressing inquiries and challenges

Timeline

Volunteer

British Heart Foundation
05.2023 - 07.2023

Volunteer

Bernardo's
09.2022 - Current

Bachelor Of Science With Honours - Computer Science

Liverpool Hope University
09.2019 -

GCSEs - ENGLISH LANGUAGE

THE CITY OF LIVERPOOL COLLEGE
09.2017 - 08.2018

BTEC LEVEL 3 - ICT

THE CITY OF LIVERPOOL COLLEGE
09.2017 - 08.2019

GCSEs - HISTORY

Calderstones School
09.2011 - 08.2016

GCSEs - IT

Calderstones School
09.2011 - 08.2016

GCSEs - ENGLISH LITERATURE

Calderstones School
09.2011 - 08.2016

GCSEs - RELIGIOUS STUDIES

Calderstones School
09.2011 - 08.2016
Harry Greenwood