Summary
Overview
Work History
Education
Skills
Timeline
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Harry Gardner

Harry Gardner

Customer Service Specialist
Chelmsford

Summary

A dynamic and adaptable professional with a unique blend of experience in both the creative and customer service sectors. As a freelance creative writer in the music industry and a Customer Experience Specialist at John Lewis & Partners, I bring a proven ability to deliver exceptional customer service in creative environments. Skilled in complaint resolution, project management, and collaboration, I consistently align projects with client goals and ensure a seamless customer journey, achieving notable success in fast-paced, client-focused roles.

Overview

6
6
years of professional experience

Work History

Freelance Writer

Peer Music UK
05.2023 - Current
  • Collaborate closely with artist management, labels, and other stakeholders to ensure the timely and successful completion of projects, aligning creative outputs with client goals and expectations.
  • Handle client feedback effectively, making necessary adjustments to creative works in order to meet their requirements.
  • Always prioritize the needs and preferences of clients, using a highly personable and approachable style to ensure satisfaction and exceed expectations.
  • Develop and maintain personalized, professional relationships with clients, artists, and industry professionals, creating an environment of trust and collaboration.





Customer Experience Specialist

John Lewis & Partners
09.2018 - 09.2022


  • Provided exceptional customer service by addressing inquiries, assisting with product selection, and resolving issues promptly, consistently achieving high satisfaction feedback.
  • Frequently managed and resolved customer complaints and conflicts, turning potentially negative experiences into positive outcomes.
  • Orchestrated the end-to-end customer experience, from initial inquiry through to post-purchase support, ensuring a seamless and positive journey at every touchpoint. Actively identified opportunities to enhance the customer experience, addressing potential issues proactively and delivering solutions that fostered customer satisfaction and loyalty.

Education

Bachelor of Arts - Music Marketing, Media & Communication:

BIMM University
Fulham, London
04.2001 -

Skills

    Customer service

    Problem-solving

    Empathy and rapport

    Active listening

    Adaptability and flexibility

    Complaint resolution

    Imaginative thinking

Timeline

Freelance Writer

Peer Music UK
05.2023 - Current

Customer Experience Specialist

John Lewis & Partners
09.2018 - 09.2022

Bachelor of Arts - Music Marketing, Media & Communication:

BIMM University
04.2001 -

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