Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Quote
Work Preference
Timeline
GeneralManager
Harry Fotopoulos

Harry Fotopoulos

Greater London

Summary

Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CCTV Controller

Picadilly Lights(Bidvest)
02.2024 - 06.2024
  • Ensured data privacy compliance by strictly adhering to company policies and legal guidelines when handling sensitive video recordings.
  • Promoted a culture of continuous improvement through active participation in training sessions, workshops, and seminars related to CCTV operations.
  • Optimized response times during emergencies due to thorough familiarity with site layouts, camera locations, and access points obtained from diligent monitoring activities.
  • Facilitated smooth shift handovers with comprehensive written reports detailing incidents that occurred during each respective shift.
  • Recorded time, date and location of incidents.
  • Reported any incidents immediately to local law enforcement.
  • Investigated prior incidents on CCTV to prepare reports for local authorities.
  • Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.
  • Passionate about learning and committed to continual improvement.

CCTV Operator-Security Receptionist

Gucci Group
02.2022 - 12.2023
  • Played a pivotal role in preserving evidence for potential legal proceedings by securely storing recorded footage according to established policies and procedures.
  • Mitigated risks associated with unauthorized access to restricted areas by closely monitoring entry points and promptly alerting security personnel of any violations.
  • Watched both live and recorded video surveillance footage.
  • Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
  • Effectively communicated complex information about ongoing events as they unfolded via clear verbal updates to supervisors or other stakeholders when necessary.
  • Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.

CCTV Operator

British Museum
06.2023 - 12.2023
  • Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
  • Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
  • Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
  • Assisted law enforcement with investigations by providing relevant CCTV footage when required.
  • Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.

Night Manager

Gruncho Hotel&Club
08.2021 - 03.2022
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Streamlined night audit processes for increased accuracy and timely financial reporting.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
  • Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.

NHS Booking Agent&Admin

NHS Human Services
07.2020 - 07.2021
  • Increased client bookings by establishing strong relationships with talent agencies and venues.

Cluster Night Manager

Chrysos Hotel
06.2017 - 04.2020


  • Maintained compliance with hospitality standards by conducting regular inspections of guest rooms and public spaces for cleanliness and maintenance needs.
  • Collaborated with other departments to coordinate seamless transitions between shifts, ensuring consistent service delivery for guests throughout their stay.
  • Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Entered details such as payments, account information and call logs into the computer system.
  • Copied, logged and scanned supporting documentation.
  • Verified data integrity and accuracy.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Night Manager

Eton Collection Hotels /London - London
05.2016 - 12.2016
  • Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
  • Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
  • Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Created nightly shift task lists to assign duties to each employee.
  • Trained and mentored new and existing staff to achieve best practices.
  • Processed customer orders quickly and accurately to meet dispatch targets.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

Legal secretary-cashier

LBA
01.2013 - 07.2013

Team Member

LOLA Events Staffing London
01.2016 - 02.2017
  • Learned all required tasks quickly to maximize performance.
  • Resolved issues in a timely manner to maintain productivity goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Processed cash and credit payments rapidly and accurately.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
  • Demonstrated commitment to ongoing professional development by actively participating in industry seminars, workshops, and conferences to stay current with market trends and best practices.

cashier/till operator

Arsenal(Appetite4Work)
03.2018 - 01.2019
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assistant street promoter

10.2012 - 01.2013
  • London hmv forum HMV - Kentish Town, Conference centre night supervisor.

Team Member-Cashier

Lords CriCket Ground
02.2008 - 12.2009
  • Customer focused role).

Education

CCTV & SIA licence - Security

Bidvest Noonan
Greater London, England
05.2024

IT Expert-Telecoms - IT

Omega College
Athens,Gr
06.2003

Foundation - Europan Studies

IST Univercity Of Herdforhire
Athens,Gr
06.2001

Skills

  • Risk management
  • Time Management
  • Google Drive
  • Multitasking
  • Data management
  • Conflict resolution
  • Excel
  • HR management
  • Cybersecurity(Ongoing)training
  • CCTV Engineering

Certification

  • HR management Certified Professional Reed online
  • Certified NHS Admin(GDPR)
  • First Aid at Work Certified 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Volunteering

Quote

Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor Frankl

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company Retreats4-day work weekPaid time offPersonal development programs

Timeline

CCTV Controller

Picadilly Lights(Bidvest)
02.2024 - 06.2024

CCTV Operator

British Museum
06.2023 - 12.2023

CCTV Operator-Security Receptionist

Gucci Group
02.2022 - 12.2023

Night Manager

Gruncho Hotel&Club
08.2021 - 03.2022

NHS Booking Agent&Admin

NHS Human Services
07.2020 - 07.2021

cashier/till operator

Arsenal(Appetite4Work)
03.2018 - 01.2019

Cluster Night Manager

Chrysos Hotel
06.2017 - 04.2020

Night Manager

Eton Collection Hotels /London - London
05.2016 - 12.2016

Team Member

LOLA Events Staffing London
01.2016 - 02.2017

Legal secretary-cashier

LBA
01.2013 - 07.2013

Assistant street promoter

10.2012 - 01.2013

Team Member-Cashier

Lords CriCket Ground
02.2008 - 12.2009

CCTV & SIA licence - Security

Bidvest Noonan

IT Expert-Telecoms - IT

Omega College

Foundation - Europan Studies

IST Univercity Of Herdforhire

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Harry Fotopoulos