Harry Clews
Retail Manager
Eastbourne
Summary
Developed leadership and operational management skills in fast-paced, customer-facing environment. Possess strong background in conflict resolution and team coordination, ensuring high standards of service and safety. Seeking to leverage these transferrable skills while transitioning into new field.
Overview
12
12
years of professional experience
Work History
Night Manager
ASDA
07.2018 - Current
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member and supervisor.
- Secured building for closing by completing nightly checks following process.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Coordinated with external maintenance staff to promptly address and resolve any facility issues reported at day or night, minimizing customer inconvenience.
- Implemented new policies and procedures in response to changing industry trends (mainly Covid), resulting in improved operational efficiency.
- Managed colleague scheduling, adhering to budget constraints while maintaining excellent service levels during tight periods of low sales. Less sales means less hours to use.
- Managed 40+ employees including 4 supervisors, in delivering smooth, productive night shift operations.
- Trained and mentored new and existing staff to achieve best practices.
Anti-Tank Specialist
HM Armed Forces
08.2013 - 07.2018
- Conducted rigorous training exercises and operations overseas which involved strong communication and planning skills.
- Held lessons to other Service Personnel, teaching them use of various equipment along with the correct handling of equipment and safety protocols.
- Strong moral values are embedded into each SP, encouraging discipline, courage, integrity, and comradery. Armed Forces training certainly gives you a can-do attitude, being asked to do things or achieve certain goals that no other job or role in civy street would require but is all character building.
- Trusted use of multiple weapon systems including: SA80, Javerlin and AT4 launchers.
- Took part in numerous Queens Guards. ( The SP that stand outside Buckingham Palace, St James Palace, Tower of London and Windsor Castle with the red tunics and black bearskin caps.) Also took part in the 2014/2015 Trooping of the Colour.
- Formed great working relationships with other SP, through team building exercises, challenges and tasks set up by myself.
Education
NVQ Level 2 - Public Services
HM Armed Forces
Catterick, United Kingdom 04.2001 -
GCSE - English Language And Literature
The Causeway School
Eastbourne 04.2001 -
GCSE - Mathematics
The Causeway School
Eastbourne 04.2001 -
GCSE - Science
The Causeway School
Eastbourne 04.2001 -
Skills
Customer service focus
People management
Visual merchandising
Complaint handling
Risk management
Task prioritization
Team performance monitoring
Adaptability
Safety management
Reliability
Timeline
Night Manager
ASDA
07.2018 - Current
Anti-Tank Specialist
HM Armed Forces
08.2013 - 07.2018
NVQ Level 2 - Public Services
HM Armed Forces
04.2001 -
GCSE - English Language And Literature
The Causeway School
04.2001 -
GCSE - Mathematics
The Causeway School
04.2001 -
GCSE - Science
The Causeway School
04.2001 -
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