Summary
Overview
Work history
Education
References
Timeline
Generic

Harry Bull

Edinburgh

Summary

A commercially minded business professional with diverse experience in Real Estate, the Arts and the Public Sector. Having worked in London and Edinburgh, I have developed my skills across different industries in both large corporations and privately held businesses, whilst contributing to successful strategic projects. I have worked closely with management teams to analyse data, identify opportunities and ensure cross-departmental collaboration. I am passionate about teamwork, system design and utilising new software, technology and techniques to deliver business success.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Data Service Manager

Scottish Government
Edinburgh
2024.07 - Current
  • Provide strategic leadership for end-to-end Service Desk operations, setting performance direction, ensuring SLA compliance, mitigating operational risk and embedding a culture of continuous improvement across incident, request and BAU services.
  • Establish and govern service quality frameworks, defining ticketing standards, control mechanisms and accountability structures to drive consistency, accuracy and regulatory compliance.
  • Lead the development of a performance-led culture, implementing structured QA, capability frameworks and targeted coaching strategies to elevate team performance and reduce escalation dependency.
  • Own Service Desk performance strategy and MI governance, leveraging data analytics, trend forecasting and capacity modelling to optimise resource allocation and improve service efficiency.
  • Define and execute the Knowledge Management strategy, ensuring scalable, business-aligned documentation frameworks that enhance self-service capability and reduce operational friction.
  • Champion operational transformation initiatives, identifying and delivering process redesign, automation opportunities and efficiency programmes to strengthen resilience and long-term service stability.
  • Act as senior Service Desk representative to business stakeholders, influencing cross-functional alignment, communicating performance insight and ensuring service delivery supports organisational objectives.
  • Drive customer experience strategy, converting satisfaction metrics and stakeholder feedback into measurable improvement roadmaps that enhance trust, perception and service maturity.

Data Coordinator

JLL
London
2022.04 - 2024.05
  • Working closely with City Leasing team and identifying key relationships and needs to promote successful business and obtain key market data
  • Full usage of Excel, MS Word, Outlook & PowerBI - Assisted with full data migration from one internal data system to new, company-wide system (Agents Society).
  • Ownership of all City Leasing data internally and obtaining external market data to implement into our in-House system. Working with large datasets to cleanse and enrich intel.
  • Measuring market forecast by developing detailed dashboards in Tableau which align to major changes throughout financial year.
  • Tested security measures and systems, performing risk assessments to detect vulnerabilities.
  • Collaborated with team to enhance overall value through adaptive data sources, strategies and methodologies.
  • Taking leadership in multiple projects within data and city leasing team to engage with wider teams throughout the business.
  • Building quarterly reports based on deal data which generates recognition and helps senior management with engagement opportunities.
  • Obtaining data from Salesforce, Co-Star and EGi-Radius to capitalise on potential leasing opportunities and feeding this back to weekly meetings held with wider team.

BI Data Administrator

Christie's
London
2018.02 - 2022.03
  • Collaborating with teams throughout Christie's global business to identify and capitalise on commercial opportunities and improve the client experience
  • Full usage of Excel, MS Word & Outlook. Ownership of all EMEA data to help enhance our Client Object System.
  • Utilising Christie's proprietary data to identify and target growth markets
  • Using data analytics to inform key client relationship managers of engagement opportunities
  • Sales targeting, identifying potential buyers and consignors, providing intelligence from auction activity
  • Working alongside regional management teams to deliver data complex analytics projects
  • Delivered analytics programme for evening sales events to build proprietary client data and segment priority clients within Christie's database.

Education

Public Relations -

University of The Arts London
2014.09 - 2017.07

References

References available upon request

Timeline

Data Service Manager

Scottish Government
2024.07 - Current

Data Coordinator

JLL
2022.04 - 2024.05

BI Data Administrator

Christie's
2018.02 - 2022.03

Public Relations -

University of The Arts London
2014.09 - 2017.07

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Harry Bull