Harry Anderson
Rosewell,Midlothian
Summary
Offering strong customer service skills and keen eye for detail. Knowledgeable about handling transactions, managing cash, and maintaining friendly atmosphere. Ready to use and develop communication, problem-solving, and teamwork skills in role. Friendly Cashier with knack for creating positive customer experiences. Excel at handling transactions swiftly and accurately, always ensuring customer satisfaction. Regularly praised for maintaining clean, organised work spaces, contributing to smooth operations and increased customer loyalty. Reliable and professional with comprehensive experience in all aspects of a supermarket shop floor. Demonstrated ability to handle financial transactions accurately and provide excellent face to face customer service. Committed to creating positive shopping experience and contributing to store success.
Overview
9
9
years of professional experience
25
25
years of post-secondary education
1
1
Certification
Work History
Garden labourer / office admin
Turf Direct Scotland
Penicuik, Midlothian
01.2021 - Current
Help grow / harvest and supply freshly home grown turf for customers in a fast paced just in time environment.
Deliver and Install top quality turf product to both business and private end users and ensuring customers needs are met.
Keeping the areas tidy.
Paying Business invoices and answering customer query's and inquiries.
Liaising with customers and securing new sales for the business.
Customer service representative
Sainsbury's
Peebles, The Scottish Borders
07.2015 - 12.2020
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Experience in all aspects of supermarket shop floor from manning the kiosk, to stock replenishment, cashing self service tills and first hand customer service
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Attended safety briefings to ensure all H&S safety requirements were met.
- This role offered me the opportunity to improve my customer service skills while at the same time attending my degree course at Queen Margaret University.
Education
Bachelor of Science - Psychology
Queen Margaret University
Edinburgh 09.2015 - 07.2019
Scottish Qualifications Certificate - History
Penicuik High School
Midlothian 08.2014 - 05.2015
Scottish Qualifications Certificate - Media Studies
Penicuik High School
Midlothian 08.2013 - 05.2014
Scottish Qualifications Certificate - Information Systems
Penicuik High School
Midlothian 08.2014 - 05.2015
Scottish Qualifications Certificate - History
Penicuik High School
Midlothian 08.2013 - 05.2014
Scottish Qualifications Certificate - English
Penicuik High School
Midlothian 08.2014 - 05.2015
Scottish Qualifications Certificate - Geography
Penicuik High School
Midlothian 08.2013 - 05.2014
Scottish Qualifications Certificate - Computing Studies
Penicuik High School
Midlothian 08.2013 - 05.2014
Scottish Qualifications Certificate - English
Penicuik High School
Midlothian 08.2013 - 05.2014
Scottish Qualifications Certificate - Media Studies
Penicuik High School
Midlothian 08.2011 - 05.2013
Scottish Qualifications Certificate - Early Education and Childcare
Penicuik High School
Midlothian 08.2014 - 05.2015
Scottish Qualifications Certificate - Hospitality
Penicuik High School
Midlothian 08.2011 - 05.2013
Scottish Qualifications Certificate - History
Penicuik High School
Midlothian 08.2011 - 05.2013
Scottish Qualifications Certificate - Geography
Penicuik High School
Midlothian 08.2011 - 05.2013
Scottish Qualifications Certificate - English
Penicuik High School
Midlothian 08.2011 - 05.2013
Scottish Qualifications Certificate - Biology
Penicuik High School
Midlothian 08.2011 - 05.2013
Scottish Qualifications Certificate - Mathematics
Penicuik High School
Midlothian 08.2011 - 05.2013
Scottish Qualifications Certificate - Computing Studies
Penicuik High School
Midlothian 08.2011 - 05.2013
Skills
- Ground Levelling
- Turf Installation
- Cash handling
- Payment processing
- Stock replenishment
- Customer service
- Price checking
- Product knowledge
Languages
English
Beginner
Affiliations
- Lawn Bowls
- Building Advanced Lego
- Current Affairs
- Movies
Certification
I have full UK driving licence and I own my own car.
Accomplishments
I regularly received awards for customer service while working at Sainsburys and was rewarded with additional responsibilities and trust.
Timeline
Garden labourer / office admin
Turf Direct Scotland
01.2021 - Current
Bachelor of Science - Psychology
Queen Margaret University
09.2015 - 07.2019
Customer service representative
Sainsbury's
07.2015 - 12.2020
Scottish Qualifications Certificate - History
Penicuik High School
08.2014 - 05.2015
Scottish Qualifications Certificate - Information Systems
Penicuik High School
08.2014 - 05.2015
Scottish Qualifications Certificate - English
Penicuik High School
08.2014 - 05.2015
Scottish Qualifications Certificate - Early Education and Childcare
Penicuik High School
08.2014 - 05.2015
Scottish Qualifications Certificate - Media Studies
Penicuik High School
08.2013 - 05.2014
Scottish Qualifications Certificate - History
Penicuik High School
08.2013 - 05.2014
Scottish Qualifications Certificate - Geography
Penicuik High School
08.2013 - 05.2014
Scottish Qualifications Certificate - Computing Studies
Penicuik High School
08.2013 - 05.2014
Scottish Qualifications Certificate - English
Penicuik High School
08.2013 - 05.2014
Scottish Qualifications Certificate - Media Studies
Penicuik High School
08.2011 - 05.2013
Scottish Qualifications Certificate - Hospitality
Penicuik High School
08.2011 - 05.2013
Scottish Qualifications Certificate - History
Penicuik High School
08.2011 - 05.2013
Scottish Qualifications Certificate - Geography
Penicuik High School
08.2011 - 05.2013
Scottish Qualifications Certificate - English
Penicuik High School
08.2011 - 05.2013
Scottish Qualifications Certificate - Biology
Penicuik High School
08.2011 - 05.2013
Scottish Qualifications Certificate - Mathematics
Penicuik High School
08.2011 - 05.2013
Scottish Qualifications Certificate - Computing Studies
Penicuik High School
08.2011 - 05.2013
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