HARRISON PRAILL
London
Summary
A dedicated hospitality professional with advanced knowledge in hotel operations and financials. Highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and having a helpful approach.
Overview
8
8
years of professional experience
Work History
Duty Manager
Aloft London Excel
London
12.2024 - Current
- Aiding management team to ensure team targets and goals are met
- Responsible for ensuring guests receive a seamless experience on a daily basis
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Wrote end of shift reports to facilitate service continuity.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Income Auditor
W London Hotel
London
04.2023 - Current
- Reconcile company accounts, including all payment transactions and expenses.
- Observe strict confidentiality policies to maintain data integrity.
- Ensure all Travel Agent commissions are correctly distributed via CTAC reconcilliation
- Adhere to all regulatory requirements, supporting overall compliance to reduce risks of fraud.
- Participate in monthly, quarterly and annual audits.
- Daily analysis of Gross Revenue Report
Duty Manager
Aloft London Excel
London
10.2022 - 04.2023
- Responsible for ensuring guests receive a seamless experience on a daily basis
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Wrote end of shift reports to facilitate service continuity.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Pre-Opening Front Office Manager
Delta by Marriott Cheshunt Hotel
Cheshunt
04.2022 - 10.2022
- Part of Pre-Opening team for a hotel that opened in June 2022
- Ensured smooth running of the Front Office department and that all procedures and standards were met, delivering excellent service to guests
- Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins
- Part of hotel closing team in October 2022
Duty Manager
London Marriott Hotel County Hall
London
09.2021 - 04.2022
- Responsible for ensuring guests receive a seamless experience on a daily basis
- Met health and safety guidelines to maintain compliant working environments.
- Handled guest complaints to protect brand reputation.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
Night Manager
Waltham Abbey Marriott Hotel
Waltham Abbey
06.2019 - 09.2021
- Responsible for all operations of the hotel during the overnight hours
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Used customer satisfaction survey findings to address improvement areas.
Night Auditor
Waltham Abbey Marriott Hotel
Waltham Abbey
06.2018 - 06.2019
- Crisis Management Leader/Manager on duty during Night Manager/Supervisor absence
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed inventory for keys and linen on a daily basis and included all information in audit reports
Front Office Associate
Waltham Abbey Marriott Hotel
Waltham Abbey
07.2017 - 06.2018
- Identified inefficiencies and suggested process improvements to reduce operation backlogs
- Followed written and verbal directions, managing high volume details and tasks with accuracy.
- Applied tactful communication and personable demeanour to build positive rapport across all enterprise levels.
- Assisted marketing team with product and service promotion, engaging on social media to increase brand awareness
Education
Bachelor of Arts - Tourism Management
University of Greenwich
A-Level - English Language, French, ICT
West Hatch Sixth Form
G.C.S.E - undefined
Roding Valley High School
Skills
- Intermediate French
- Customer Service
- PeopleSoft Financial Applications
- Microsoft / Outlook
- Opera (PMS)
- MARSHA Reservations system
- Micros (POS)
- Book4Time (POS)
- Empower (GXP)
References
References available upon request.
Timeline
Duty Manager
Aloft London Excel
12.2024 - Current
Income Auditor
W London Hotel
04.2023 - Current
Duty Manager
Aloft London Excel
10.2022 - 04.2023
Pre-Opening Front Office Manager
Delta by Marriott Cheshunt Hotel
04.2022 - 10.2022
Duty Manager
London Marriott Hotel County Hall
09.2021 - 04.2022
Night Manager
Waltham Abbey Marriott Hotel
06.2019 - 09.2021
Night Auditor
Waltham Abbey Marriott Hotel
06.2018 - 06.2019
Front Office Associate
Waltham Abbey Marriott Hotel
07.2017 - 06.2018
A-Level - English Language, French, ICT
West Hatch Sixth Form
G.C.S.E - undefined
Roding Valley High School
Bachelor of Arts - Tourism Management
University of Greenwich
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