Harrison Doherty
Swansea
Summary
Dependable and reliable professional with a strong foundation in customer service and communication, complemented by a courteous and polite demeanour. Skilled in meeting deadlines and maintaining high standards of performance, ensuring exceptional client satisfaction. Holds a full UK driving licence, demonstrating flexibility and readiness for diverse roles. Dedicated to contributing to organisational success through consistent reliability and attention to detail.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
7
7
years of professional experience
Work history
Customer service representative
Admiral
Swansea, City and County of Swansea
2026.06 - Current
- Improved customer journey smoothness by handling administrative duties across key touchpoints.
- Enhanced communication channels through regular updates on company policies and promotions.
- Streamlined processes through efficient record keeping.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Customer service manager
Admiral
Swansea, City and County of Swansea
2023.07 - 2026.06
- Fostered a supportive environment through active team management.
- Delivered exceptional service by addressing customer queries promptly.
- Enhanced operating procedures for smoother workflow.
- Resolved complaints efficiently, fostering customer loyalty.
- Improved operational efficiency by identifying areas of improvement.
Customer service representative
Admiral
Swansea, City and County of Swansea
2022.02 - 2023.07
Received award for highest customer service scores across local area, 2022-2023
Life insurance sales agent
Advisory network
Swansea, Swansea
2021.06 - 2022.01
- Demonstrated sensitivity when dealing with beneficiaries during claim processing.
- Boosted sales with detailed product knowledge and persuasive communication skills.
- Fostered trust and built rapport with clients through regular follow-ups.
- Established strong client relationships by providing excellent customer service.
Kitchen associate
J D Wetherspoon
Swansea, City and County of Swansea
2019.03 - 2021.06
- Assisted in inventory management, ensuring sufficient stock at all times.
- Improved delivery operations by reliably managing heavy roll cages and boxes during deliveries.
- Ensured high customer satisfaction with prompt food delivery.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
Education
GCSEs -
Bishop Vaughan Catholic School
Swansea, City and County of Swansea 09/2011 - 09/2018
Skills
- Customer Service
- Full UK driving licence
- Customer communication
- Deadline-oriented
- Dependable and reliable
- Courteous and polite demeanour
Affiliations
- Dog owner
- Football
- Guitar
References
References available upon request.
Timeline
Customer service representative
Admiral
2026.06 - Current
Customer service manager
Admiral
2023.07 - 2026.06
Customer service representative
Admiral
2022.02 - 2023.07
Life insurance sales agent
Advisory network
2021.06 - 2022.01
Kitchen associate
J D Wetherspoon
2019.03 - 2021.06
GCSEs -
Bishop Vaughan Catholic School
09/2011 - 09/2018