Harrison Doherty

• Improved customer journey smoothness by handling administrative duties across key touchpoints.
• Enhanced communication channels through regular updates on company policies and promotions.
• Streamlined processes through efficient record keeping.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.

• Fostered a supportive environment through active team management.
• Delivered exceptional service by addressing customer queries promptly.
• Enhanced operating procedures for smoother workflow.
• Resolved complaints efficiently, fostering customer loyalty.
• Improved operational efficiency by identifying areas of improvement.

Received award for highest customer service scores across local area, 2022-2023

• Demonstrated sensitivity when dealing with beneficiaries during claim processing.
• Boosted sales with detailed product knowledge and persuasive communication skills.
• Fostered trust and built rapport with clients through regular follow-ups.
• Established strong client relationships by providing excellent customer service.

• Assisted in inventory management, ensuring sufficient stock at all times.
• Improved delivery operations by reliably managing heavy roll cages and boxes during deliveries.
• Ensured high customer satisfaction with prompt food delivery.
• Received and unpacked incoming deliveries, rotated existing stock and put away new items.
• Monitored and recorded fridge and freezer temperatures to safely preserve stock.