Harriet Emily Katrina James

Checked legal forms for correctness before handing them over to solicitors.

Drafted and reviewed legal documents for accuracy and completeness.

Organised client files, ensuring easy access to vital information.

Oversaw the drafting of wills and associated probate applications to ensure compliance with legal standards.
Managed the preparation of LPAs and HMRC IHT forms, streamlining client processes.

Assisted customers with probate applications by following HMCTS protocols and processes.
Supported task management within the probate service to ensure smooth operations.
Communicated with customers through various channels to facilitate efficient application processing.

Processed applications to support customers in UK visa and immigration processes.
Adhered to policies while delivering quality service.
Collected biometrics and reviewed documents to ensure applicant comfort during appointments.

Oversaw communication between court service and witnesses, ensuring clear understanding of processes.
Developed training programmes on domestic violence, violent crimes, and sexual abuse for witness support.
Guided witnesses through court experiences, offering reassurance and liaising with external agencies.