HARRIET WILKERSON
Biggleswade ,Bedfordshire
Summary
Accomplished professional with a strong foundation in strategic and analytical skills, including strategic account planning, market and competitor analysis, and sales pipeline management. Demonstrates expertise in customer relationship management, focusing on customer retention, loyalty building, and key account development. Possesses robust sales and commercial acumen with a proven ability to cross-sell effectively. Exceptional communication and interpersonal skills enable influencing without authority and fostering internal collaboration.
Overview
9
9
years of professional experience
Work history
Senior account manager
Fisher Scientific
01.2025 - Current
- Maintain up-to-date knowledge of market trends with continuous research and analysis to identify new opportunities
- Strategically plan account activities to ensure maximum revenue generation
- Coordinate cross-functional teams for successful project execution.
- Enhance customer satisfaction through prompt resolution of complex issues.
- Escalation point for non senior members of the team
- Involvement in European wide PPI projects
Biotech Account Manager
Fisher Scientific
07.2022 - 12.2024
South / East England Territory Manager
Elkay Laboratory Products
South / East England
11.2016 - 06.2022
Education
BSc (Hons) Degree - Biological Sciences
University of Hertfordshire
Hatfield, HertfordshireA-Levels -
Hills Road Sixth Form College
Cambridge, CAMSkills
- Strategic & Analytical skills
- Strategic account planning, market and competitor analysis, sales pipeline management, KPI tracking and performance optimisation
- Customer relationship management
- Customer retention and loyalty building, key account development
- Sales and Commercial Acumen
-Cross selling,
- Communication & Interpersonal
- Influencing without authority, internal collaboration
Custom
Robin Conway - Ex Managing Director of Elkay Laboratory Products Ltd
Email : conway2107@gmail.com
Number: 07836255007
Timeline
Senior account manager
Fisher Scientific
01.2025 - Current
Biotech Account Manager
Fisher Scientific
07.2022 - 12.2024
South / East England Territory Manager
Elkay Laboratory Products
11.2016 - 06.2022
BSc (Hons) Degree - Biological Sciences
University of Hertfordshire
A-Levels -
Hills Road Sixth Form College
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