Harriet Ringsell
Ayles,Buckinghamshire
Summary
Accomplished professional with extensive expertise in PROJ data analysis, advanced Excel proficiency, and risk analysis techniques. Demonstrates strong leadership in team settings, people management, and performance tracking. Proven ability to drive process improvement and enhance customer service orientation through effective stakeholder engagement and proposal writing. Certified coach with a deep understanding of HR policies, employee engagement techniques, and change impact analysis. Adept at utilising training software, e-learning platforms, and knowledge retention strategies to design technical courses using articulate storyline. Committed to delivering high-quality training needs analysis, KPI reporting, compliance understanding, and multimedia presentations to support organisational goals.
Seasoned professional with focus on advice and consultation roles. Can drive growth and performance through strategic planning and problem solving. Harnesses strong communication skills to build lasting relationships and deliver informed, personalised advice.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inclusion and Engagement Advisor, People Directorate
NHS - West Hertfordshire Teaching Trust
Watford
10.2024 - 03.2025
- Company Overview: Healthcare sector
- Engage effectively with staff at all levels, the healthcare community, and external organisations
- Collaborate with the head of staff experience on initiatives and NHS strategies, including the National People Promise strategy, along with Trust-specific strategies
- Collaborate with the communications and hospital charity teams to promote events and gather support
- Partner with HRBPs to engage divisions in EDI and wellbeing
- Conduct floor walks to share messages and collect feedback
- Work with the Head of Staff Experience to support wellbeing and EDI priorities
- Enhance staff feedback processes by improving response rates and analysing data
- Monitor engagement event participation and develop insights for staff networks
- Attend network meetings for service priority insights
- Support the promotion and analysis of quarterly pulse and annual staff surveys
- Lead new starter inductions focusing on wellbeing and EDI
- Assist with governance and reporting for Trust staff networks
- Gather data for WRES and WDES reports
- Ensure safe and effective use of resources per Trust policy and meet budget requirements for events
- Develop governance structures for staff networks and improve processes for the Stars of Herts initiative
- Contribute to policies, reports, and action plans
- Lead engagement events throughout the year and EDI/wellbeing working groups
- Assist in creating content for event promotion with the communications team
- Implement best practices from high-performing trusts regarding staff surveys and use feedback for future improvements
- Healthcare sector
E-Learning and Mandatory Training Adviser
NHS - West Hertfordshire Teaching Trust
Hemel Hempstead
05.2023 - 09.2024
- Company Overview: Healthcare sector
- Assist in creating rulesets and Frequency Timetables for the Trust's Learning Management System (LMS)
- Partner with LMS Administrators to provide timely assistance regarding MaST and e-learning
- Participate in acquiring an appropriate LMS for training compliance records
- Generate timely compliance reports for the Trust, especially for Care Quality Commission inspections
- Provide insights on low compliance areas to HR and Management Teams
- Work with MaST leads to update LMS content as needed
- Coordinate classroom mandatory training through the LMS
- Educate staff on using the LMS and create user manuals as needed
- Aid in updating the Trust's Mandatory and Statutory Training Policy
- Lead day-to-day operations for e-learning in the Trust
- Assist in creating, testing, and publishing e-learning packages
- Guide leaders in developing e-learning and publishing their content
- Ensure all e-learning is functional on the LMS across the Trust's IT systems
- Audit the effectiveness and reception of published e-learning
- Help schedule induction dates and support new starters with LMS access
- Develop e-learning materials that complement the Trust Induction
- Assist in managing personnel and compliance information on the LMS
- Ensure the staff list in the Electronic Staff Record matches the LMS
- Help create proposals for new LMS or e-learning resources
- Update all levels of Trust staff on mandatory training and performance
- Handle sensitive communications with discretion
- Regularly present at Trust educational forums
- Provide data for leadership representation at broader events
- Manage communication with the LMS provider and report updates to leadership
- Analyse training reports to provide insights on performance and compliance trends
- Healthcare sector
E-Learning and Mandatory Training Officer
NHS - West Hertfordshire Teaching Trust
Hemel Hempstead
06.2022 - 05.2023
- Company Overview: Healthcare sector
- Designing and developing interactive e-learning packages that captivate learners and facilitate a deeper understanding of the subject matter, utilising a variety of multimedia elements to enhance engagement
- Serving as the senior administrator for the Learning Management System (Acorn), where I oversee its functionality, manage user access, and ensure that the platform remains a valuable resource for learners and instructors
- Generating comprehensive departmental reports that focus on mandatory training requirements and analysing data to help identify trends, gaps, and opportunities for improvement in staff training initiatives
- Providing day-to-day supervision of our dedicated administrative team, cultivating a supportive and motivating work atmosphere, and actively contributing to the effective management of our education centres to ensure they operate smoothly and successfully and meet the needs of our learners
- Healthcare sector
Education administrator
NHS - West Hertfordshire Teaching Trust
Hemel Hempstead
11.2021 - 06.2022
- Company Overview: Healthcare sector
- Providing support to both clinical and non-clinical staff with their Acorn2 inquiries
- Acorn2 is an extensive database that has allowed me to develop a wide range of skills, enabling me to offer a comprehensive and adaptable service
- Maintaining Acorn2 to ensure that our staff can independently use it for self-development and to manage their mandatory training records
- Booking classrooms for training courses and managing the database of room reservations
- Training staff and managers on learning processes and systems
- Updating the Electronic Staff Record (ESR) with staff appraisals
- Assisting training leads and my manager in creating and updating e-learning packages using Articulate 360
- Generating compliance reports to help managers ensure that their departments adhere to mandatory training programs
- Healthcare sector
Claims handler
MA Assist
Aylesbury
01.2019 - 09.2021
- Company Overview: Property management company
- Progression of claims to ensure restoration works are completed promptly by establishing good relationships and providing courteous service to clients and the insured through effective communication
- Managing Terms and Conditions of policies and exceptions to these
- Conducting policy investigations
- Managing contractors' costs within company policies
- Ensuring compliance with the Data Protection Act by keeping current with its requirements and implementation
- Property management company
Senior sales advisor
Stoke Mandeville Stadium
Aylesbury
12.2017 - 07.2019
- Company Overview: State-of-the-art leisure complex for wheelchair-users and non-disabled people
- Management of customer relationships, from public to corporate clients, involved the following: Interacting with a diverse range of individuals, some of whom faced various special needs, body confidence issues, and mental health challenges
- The goal was to build strong relationships that made them confident enough to utilise the facilities
- Liaising with clients to ensure they were paired with the appropriate trainers who could help them achieve their personal goals
- Planning outreach events, including in-house marketing and organising radio coverage, to ensure proactive engagement with the public
- Organising corporate meetings between the NHS, Bucks County Council, and Mind to establish a collaborative link that would benefit all parties operationally and financially
- Creating and maintaining a monthly marketing plan to meet the company's sales targets
- Frequently recognised as the No
- 1 salesperson in my region, earning praise from my Managing Director for my achievements at the stadium
- State-of-the-art leisure complex for wheelchair-users and non-disabled people
Education
A-Levels - Level 3 Diploma in project management
Steadfast
11.2021 - 02.2025
A-Levels - Level 3 Diploma for the Business Administrator
Steadfast
11.2021 -
GCSEs - 9 GCSE's (including Maths and English)
Egerton Rothsay School
Berkhamsted, Hertfordshire 2011 - 2013
Skills
- Data analysis capabilities
- Risk analysis techniques
- People Management
- Performance tracking
- Process Improvement
- Customer service orientation
- Stakeholder engagement
- Proposal writing
- Coaching certification
- Change impact analysis
- Employee engagement techniques
- HR policies understanding
- Training software usage
- Knowledge retention strategies
- Expertise in articulate storyline
- Stakeholder feedback sessions
- Performance metrics
- Training needs analysis
- Microsoft Excel
- KPI reporting
- Compliance understanding
Certification
- Leadership Coach
- Evolve - First Line Leadership Programme - Recognised qualification from CMI
- Articulate Storyline (Expert)
Timeline
Inclusion and Engagement Advisor, People Directorate
NHS - West Hertfordshire Teaching Trust
10.2024 - 03.2025
E-Learning and Mandatory Training Adviser
NHS - West Hertfordshire Teaching Trust
05.2023 - 09.2024
E-Learning and Mandatory Training Officer
NHS - West Hertfordshire Teaching Trust
06.2022 - 05.2023
A-Levels - Level 3 Diploma in project management
Steadfast
11.2021 - 02.2025
A-Levels - Level 3 Diploma for the Business Administrator
Steadfast
11.2021 -
Education administrator
NHS - West Hertfordshire Teaching Trust
11.2021 - 06.2022
Claims handler
MA Assist
01.2019 - 09.2021
Senior sales advisor
Stoke Mandeville Stadium
12.2017 - 07.2019
GCSEs - 9 GCSE's (including Maths and English)
Egerton Rothsay School
2011 - 2013
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