Harriet Potts
Summary
Previous retail positions equipped me to handle guests, staff and organisational needs. My varied job history has allowed me to develop skills like multitasking between different areas to manage daily demands, meeting sales targets, and engaging with customers.I am a clear, organised, professional communicator always ready to help others.
Overview
3
3
years of professional experience
Work history
Guest House Host
Arrifana Surf Lodge
Aljezur, Portugal
07.2024 - 09.2024
- Returning staff member for 2022, 2023, and 2024 seasons.
- Created a friendly rapport with each guest; making them feel at home and ensuring their week ran smoothly.
- Organised storage spaces for attractiveness and ease of use whilst ensuring high standards of hygiene and cleanliness.
- Helped kitchen run smoothly, cooking meals, serving food and cleaning spaces.
Data analyst intern
CIAC
St. Louis, Missouri
09.2023 - 02.2024
- Work-based learning allowed me to use Excel and Canva as data creation tools.
- Ensured timely project completion for customer satisfaction.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
Student Ambassador
Lancaster University
09.2022 - 07.2023
- Engaged with potential students during open days to drive interest in university programmes and offer a current student perspective.
- Served as a reliable point of contact between students and staff bridging communication gaps effectively.
Counselor and Lifeguard
Camp Tallchief
05.2022 - 08.2022
- Vigilant lifeguarding for groups of predominantly non-swimmers
- Supervised groups of 7 to 17-year-old campers, ensuring camp policies were enforced and campers were safe.
- Inspired self-confidence in children through leadership training sessions.
- Ensured cleanliness and hygiene standards were met, contributing to a healthy camping experience.
Store Assistant
Chesters convenience Store
08.2021 - 02.2022
- Maintained store cleanliness for an appealing shopping environment.
- Improved product availability by effectively restocking shelves.
- Provided quality customer service and processed transactions swiftly to reduce customer waiting time.
Store Host
Dunelm
Bury
06.2021 - 09.2021
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
Education
Politics, Philosophy, and Economics (PPE) -
Lancaster University
Lancaster 10.2022 -
Study Abroad - Politics, Philosophy, and Economics (PPE)
University of Missouri - St. Louis
Missouri, USA 08.2023 - 05.2024
Skills
- Customer service excellence
- POS systems proficiency
- Sales target achievement
- Inventory management
Timeline
Guest House Host
Arrifana Surf Lodge
07.2024 - 09.2024
Data analyst intern
CIAC
09.2023 - 02.2024
Study Abroad - Politics, Philosophy, and Economics (PPE)
University of Missouri - St. Louis
08.2023 - 05.2024
Politics, Philosophy, and Economics (PPE) -
Lancaster University
10.2022 -
Student Ambassador
Lancaster University
09.2022 - 07.2023
Counselor and Lifeguard
Camp Tallchief
05.2022 - 08.2022
Store Assistant
Chesters convenience Store
08.2021 - 02.2022
Store Host
Dunelm
06.2021 - 09.2021
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