Harriet Johnson
Darley Dale,Derbyshire
Summary
Detail-oriented professional with strong PC skills, including Microsoft Office and SAP S/4Hana. Demonstrates excellent attention to detail, problem-solving abilities, and effective communication skills at all levels. Experienced in marketing with a focus on automotive spares and new product development.
Strong sales and customer service background, with over 20 years experience.
Loyal employee and dedicated team player, proactive and hands-on.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Sales Service Representative
Ecobat Resources UK Ltd
Darley Dale, Derbyshire
06.2022 - Current
- Managing customer queries and ensuring prompt resolution
- Working closely with operations to ensure customers orders are produced to their requested delivery dates
- Preparation of reports and presentations
- Raising invoices and managing basic finance related admin
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Liaising with transport partners to coordinate customer deliveries
- Data entry and maintenance of all pricing and customer paperwork onto the system (SAP)
- Creating and completing export documentation, ensuring it is correct and compliant
- Successfully delivered on tasks within tight deadlines.
Commercial Sales SAP SME
Ecobat Resources UK Ltd
Darley Dale, Derbyshire
10.2022 - 12.2024
- Experience in SAP S/4HANA migration
- Analysing and capturing business requirements
- Creating customer master data for upload
- Automating sales processes and optimizing order-to-cash workflows
- Providing end-user training and support to both Commercial Sales & Despatch teams
- Conducted training sessions to enhance team knowledge on SAP systems.
Marketing Coordinator
Milner Off Road Ltd
Darley Dale, Derbyshire
07.2014 - 06.2022
- Heading all the in house advertising at Milner's. This includes adverts in magazines and papers, as well as online adverts.
- Spearheaded SEO efforts leading to improved search engine rankings.
- Developed compelling content to increase website traffic.
- Liaised closely with design teams to create visually appealing advertising materials.
- Assisted in market research analysis for better understanding of target audience.
- Enhanced customer engagement with creative social media campaigns.
- Updated company website content regularly, guaranteeing accurate information at all times.
- Competent in Google My Business, AdWords, Analytics, Canva & Mailchimp
Export Sales / Parts Advisor
Milner Off Road Ltd
Darley Dale, Derbyshire
09.2006 - 06.2022
- Managing my own set of international clients from enquiry to sale
- Creating and completing export documentation correctly to ensure smooth delivery
- Achieved high level of product knowledge through continual learning and training.
- Processed sales transactions smoothly, enhancing customer experience.
- Assisted in training new staff members to ensure consistency in service.
- Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
- Stayed abreast of product updates with regular learning, aiding informed interactions with clients.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
Art & Design Level 3 - Art
Chesterfield College
Chesterfield /2005 - /2006
GCSEs -
Lady Manners School
Bakewell /2000 - /2005
Skills
- Strong PC skills, including Microsoft Office
- Excellent attention to detail
- Problem solving
- Communication skills on all levels
- Knowledge of SAP S/4Hana
- Marketing
Affiliations
- Motorsport - BTCC & F1
- Gardening
- Spending time with my family
Certification
- Level 3 Admin, PA & Secretarial Diploma - New Skills Academy
- Certified Fire Marshall (FM) - Fire Star Ltd
- Incoterms 2020 - East Midlands Chamber
- Export Documentation - East Midlands Chamber
Timeline
Commercial Sales SAP SME
Ecobat Resources UK Ltd
10.2022 - 12.2024
Sales Service Representative
Ecobat Resources UK Ltd
06.2022 - Current
Marketing Coordinator
Milner Off Road Ltd
07.2014 - 06.2022
Export Sales / Parts Advisor
Milner Off Road Ltd
09.2006 - 06.2022
Art & Design Level 3 - Art
Chesterfield College
/2005 - /2006
GCSEs -
Lady Manners School
/2000 - /2005
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