Harriet Ferguson
Caerphilly
Summary
Dependable and proactive professional with proven ability to manage and coordinate housekeeping tasks, ensuring high standards of cleanliness and guest satisfaction. Demonstrates strong organisational skills and leadership capabilities, fostering team-oriented environment and seamless operations. Committed to delivering exceptional service and operational excellence in a housekeeping role.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Volunteer Dog Walker
Paw Express
Caerphilly
2025.09 - Current
- Delivered reliable and professional dog walking services, enhancing customer loyalty and building strong trust with both dogs and their owners.
- Managed bookings, schedules, and individual care requirements through clear customer communication, demonstrating strong organisation and attention to detail.
- Ensured timely, high-quality care that supported dogs’ health and wellbeing while maintaining high levels of client satisfaction.
Cleaner
Cwrt Rawlin Inn
Caerphilly
2025.04 - Current
- Maintaining high standards of cleanliness and hygiene across all areas, adhering to COSHH and health and safety guidelines.
- Identifying and addressing areas for improvement proactively to ensure a safe and welcoming environment.
- Managing workload independently and as part of a team, prioritising multiple tasks efficiently.
Carer For Relative
Private - Family Member
Caerphilly
2024.06 - 2026.02
- Provided compassionate care and daily support to an elderly relative with Dementia, demonstrating patience, empathy, reliability, and a calm, reassuring approach.
- Managed appointments, daily routines, household tasks, and maintained a clean, organised, and tidy home environment to support comfort, safety, and wellbeing.
- Strengthened communication, adaptability, and problem-solving skills by responding effectively to changing needs, priorities, and unexpected situations.
Student Physiotherapist
Cardiff University
Cardiff
2021.09 - 2024.06
- Demonstrated a patient-centred approach across various placements including Intensive Care, MSK Outpatients, Stroke Rehab and Care of the Elderly, supporting individuals with different needs and communication approaches.
- Developed strong organisational skills by managing placement responsibilities, meeting deadlines and balancing university work.
- Recorded patient information accurately using a variety of different digital systems, keeping in line with confidentiality and data protection standards.
Community support worker
Penhellis
Helston, Cornwall
2018.01 - 2021.09
- Delivered person-centred care to clients in their own homes, promoting dignity, independence and wellbeing.
- Adapted communication to meet each client's needs and communicating effectively with healthcare professionals and family members.
- Maintained accurate records and handled unexpected and emergency situations calmly under pressure.
Front of house team member
The Coach and Horses
Rosudgeon
2017.03 - 2017.12
- Provided friendly customer service in a fast-paced environment.
- Managed orders, payments and stock as well as collaborating with colleagues in a close-knit team to ensure a smooth service, especially during busy shifts.
- Handled complaints professionally and effectively, always aiming for positive outcomes and experiences.
Education
Diploma of Higher Education - Certificate of higher education in Access to Higher Education Allied Health
Distance Learning Centre
Remote 2020.09 - 2021.05
A-Levels - Health and Social Care, Biology, Psychology
Truro College
Truro 2014.09 - 2016.06
GCSEs - Maths, English, Sciences, PE, Spanish, Geography, RE
Truro School
Truro 2009.09 - 2014.06
Skills
- Time management
- Problem solving
- Home care and dementia care
- Housekeeping and cleaning
- Communication skills and active listening
- Telephone etiquette
- Attention to detail
- Assisted living support
- Records management and data entry
- Childcare experience
- Medication administration
- Reliability and adaptability
- Care planning and experience
- Organisational skills
Timeline
Volunteer Dog Walker
Paw Express
2025.09 - Current
Cleaner
Cwrt Rawlin Inn
2025.04 - Current
Carer For Relative
Private - Family Member
2024.06 - 2026.02
Student Physiotherapist
Cardiff University
2021.09 - 2024.06
Diploma of Higher Education - Certificate of higher education in Access to Higher Education Allied Health
Distance Learning Centre
2020.09 - 2021.05
Community support worker
Penhellis
2018.01 - 2021.09
Front of house team member
The Coach and Horses
2017.03 - 2017.12
A-Levels - Health and Social Care, Biology, Psychology
Truro College
2014.09 - 2016.06
GCSEs - Maths, English, Sciences, PE, Spanish, Geography, RE
Truro School
2009.09 - 2014.06