Harriet Ahli
Dinnington ,Shropshire
Summary
Professional Sales Executive with Seven years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work history
Sales Executive
M-Wavilla Company limited
Accra, Greater Accra
01.2017 - 06.2023
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Generated new leads and opportunities to maximise revenue.
- Established and maintained positive, profitable client relationships through superb communication.
- Analysed industry and competitor trends to enhance sales strategy.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Partnered with internal teams to identify, present and close opportunities with new clients.
- Collaborated with management to review and approve profitable, beneficial customer contract terms.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built long-term relationships with customers and generated referrals from existing clients.
- Updated CRM software with contract records, renewal timeframes and customer details.
- Managed client relationships from early stages of sales process through to post-sales
- Maintained contact with customers throughout sales and pre-delivery process.
Credit Controller
Delta Security Services limited
Accra, Greater Accra
05.2008 - 12.2016
- Contacted customers about overdue payments by phone, letter and email.
- Created pivot tables and VLOOKUPS in Excel.
- Assessed customer compliance with repayment schedules through thorough account reviews.
- Chased clients to procure payments in line with agreed terms and conditions.
- Followed up monthly statements with courtesy calls to customers.
- Informed new customers on up-to-date credit terms and conditions.
- Conducted credit checks and monitored credit alerts.
- Identified most pressing client debt cases to pursue.
- Negotiated terms and conditions, payment plans and settlements.
- Minimised risk by proactively advising management of active payment issues.
- Posted journal transactions and cash receipts on sales ledger.
- Oversaw correct daily account balancing process.
- Managed [Number] customer accounts, encouraging early settlement of any outstanding payments..
- Investigated invoices, requesting appropriate evidence from suppliers.
- Received debit and credit card payments by phone.
- Uploaded relevant documentation to client portals.
- Developed guidelines and procedures to achieve timely payments from customers.
- Reconciled complicated accounts provided by accounting team.
- Negotiated payment plans suitable for clients.
- Monitored outstanding balances and followed up payments.
Accounts Officer
Regimanuel limitedAa
Accra, Greeater
08.2003 - 04.2006
- Reported on company debtor balances and exposures to inform stakeholders.
- Processed invoices and resolved invoice queries to enforce timely payment.
- Managed assigned accounts and monitored payment status to reduce past-due payments.
- Developed process improvements and presented to management for approval.
- Optimised employee performance, output and morale through incentive schemes.
- Managed payroll operations for team of employees.
- Coordinated monthly client visits month to cultivate and maintain rapport.
- Reviewed and managed statutory accounts and corporation tax returns.
- Improved overall process for year-end inventory audits.
- Oversaw company accounts, bank reconciliations and payments.
- Enforced compliance with financial policies impacting account and business objectives.
- Assisted senior management with ad hoc finance projects.
- Identified customer needs and developed catered solutions to meet demands.
- Prepared monthly reports, account reconciliations and financial statements.
Education
MBA finance - Finance
Ghana Institute of Management and Public Administr
Ghana 01.2017 - 07.2019
HND Accounting - Accountancy
Accra Technical University
Ghana 09.1999 - 06.2002
Senior secondary certificate Examination - Accounting
Aggrey Memorial Zion secondary
Ghana 09.1996 - 06.1998
Skills
- Service promotions
- Lead development
- Market trends understanding
- Report writing skills
- Account management
- Customer service
- Customer relations
- Internet and e-mail marketing
- Competitive and trend analysis
- Market and competitive analysis
- Complex negotiations
- Relationship management
- New account development
Languages
English
Fluent
Timeline
Sales Executive
M-Wavilla Company limited
01.2017 - 06.2023
MBA finance - Finance
Ghana Institute of Management and Public Administr
01.2017 - 07.2019
Credit Controller
Delta Security Services limited
05.2008 - 12.2016
Accounts Officer
Regimanuel limitedAa
08.2003 - 04.2006
HND Accounting - Accountancy
Accra Technical University
09.1999 - 06.2002
Senior secondary certificate Examination - Accounting
Aggrey Memorial Zion secondary
09.1996 - 06.1998
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