Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Harpuneet Bahmba

Brampton

Summary

Customer Service Specialist

Highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Dominos Pizza
09.2023 - 06.2025
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.

F&B Operations Manager

HMS Host YYZ
03.2023 - 08.2023
  • Managed daily operations such as inventory, stocking, and scheduling to ensure smooth store operations
  • Managing multi-units with daily operations
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.

Dispatcher

Amazon
11.2019 - 02.2021
  • Receive emergency and non-emergency phone calls from Delivery Associates and document all information, incidents, and issues
  • Address Delivery Associate problems and requests by communicating directly with Amazon personnel and providing solutions
  • Enter data in various systems and Google documents, maintain logs, record calls, activities and other information
  • Monitor progress of Delivery Associates throughout the day and coordinate / prioritize package rescues, as needed.

Security Guard

Brampton Civic Hospital
03.2020 - 01.2021
  • Maintained accurate logs of all security incidents and reported them to the appropriate authorities
  • Wrote detailed incident reports and provided relevant evidence to the police
  • Conducted regular security patrols and identified potential safety hazards
  • Responded quickly to emergency situations and provided first aid when necessary
  • Developed and maintained relationships with local law enforcement and other security personnel

Sales Manager

Rogers
03.2018 - 09.2019
  • Hired, trained, and managed a team of sales representatives, resulting in a 10% increase in sales
  • Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience
  • Represented company at trade association meetings to promote products
  • Monitored customer preferences to properly determine focus of sales
  • Directed, coordinated, and reviewed activities in sales and service accounting

Education

J.D. - Law

Swansea University
06-2025

BA Honours - Criminology

York University
04-2023

Skills

  • Communication Skills
  • Microsoft Office
  • Leadership
  • Customer Service
  • PR Events
  • Managing Operations
  • Sales professional

Certification

  • Food Handling License
  • Smart Serve License
  • First Aid/CPR Certified
  • Restricted Fire Arm Licensee
  • Security Guard Licensee

Timeline

Store Manager

Dominos Pizza
09.2023 - 06.2025

F&B Operations Manager

HMS Host YYZ
03.2023 - 08.2023

Security Guard

Brampton Civic Hospital
03.2020 - 01.2021

Dispatcher

Amazon
11.2019 - 02.2021

Sales Manager

Rogers
03.2018 - 09.2019

J.D. - Law

Swansea University

BA Honours - Criminology

York University

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Harpuneet Bahmba