Harprit Singh
Birmingham
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operate well in both individual and team capacities, work ethics to quickly adapt to different process and drive company objective. Resourceful and result driven with a passion of growth and efficiency to meet company needs and increase service value.
Overview
24
24
years of professional experience
Work History
Asst. Food & Beverage Manager
Park Regis
Birmingham, United Kingdom
09.2021 - Current
- Co-ordinate daily front and back of the house of Food and Beverage operations, including conference & banqueting .
- Delivering excellent service and maximizing customer satisfaction.
- Assisting in building Food & Beverage budget.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Being Awarded best Meeting & Event space in UK for the two consecutive years.
- Managing a team of 25 plus team 3 Supervisors, with a pool of casuals and permanent team members.
Conference & Event Manager
Park Hall Hotel & Spa
Wolverhampton, United Kingdom
07.2021 - 09.2021
- Supervise the successful running and hosting of conferences and events, ranging from weddings and awards dinners through to boardroom meetings and large scale conferences.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Ensure that insurance, legal, health and safety obligations are followed.
- Responsible for the recruitment and training of team, building an environment that supports co-operation and cohesiveness among the work team and with other areas within the organization.
Conference & Banquet Manager
Regency Banqueting Suite
Birmingham, United Kingdom
09.2006 - 07.2020
- Assess and manage C&B enquires from the outset. Assisting sales presentations, create client proposals, manage and negotiate sub-suppliers quotations, assess and increase profit margins, using all skills to convert enquiries to confirmed bookings.
- On confirmation, prepare and issue clients contract and ensure payment schedule is agreed and implemented. Identify and maximize up-selling opportunities prior to event taking place.
- Liaise with clients to discuss all C&B requirement and ensure that conference/ banquets care meets or exceeds their event expectations.
- Manage event budgets throughout, keep timely and accurate manner and ensuring that the forecast margin has been achieved.
- Control all agreed communication between the all parties efficiently.
- Work with all third party suppliers effectively and professionally, ensuring that the best rate are negotiated.
- Ensure regular clients contact is maintained to agreed levels, including meetings, call etc
- Carry out event risk assessments, ensure that legal and Health & Safety requirements are met and recorded before the events.
- Responsible for the recruitment and training of team, building an environment that supports co-operation and cohesiveness among the work team and with other areas within the organization,
- Manage and plan staffing requirement on site, staff briefing etc.
Restaurant Supervisor
ITC Grand Central & Sheraton Towers
Mumbai
04.2005 - 09.2006
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Food & Beverage Supervisor
Taj Residency
Bangalore, India
12.2000 - 04.2005
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Hotel Management - Hospitality Management
Institute of Hotel Management
Mumbai03-2000
Skills
- Cost Control
- Labour Management
- Food & Beverage Operation
- Relationship Building
- Strategis Planning
- Problem-solving abilities
- Team building
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Marathi
Intermediate
B1
Reference
Available on request
Timeline
Asst. Food & Beverage Manager
Park Regis
09.2021 - Current
Conference & Event Manager
Park Hall Hotel & Spa
07.2021 - 09.2021
Conference & Banquet Manager
Regency Banqueting Suite
09.2006 - 07.2020
Restaurant Supervisor
ITC Grand Central & Sheraton Towers
04.2005 - 09.2006
Food & Beverage Supervisor
Taj Residency
12.2000 - 04.2005
Hotel Management - Hospitality Management
Institute of Hotel Management