Harprit Kaur
Uxbridge,Hillingdon
Summary
- Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
- Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.
- Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
- Attentive administrative professional skilled in customer service and clerical support. Experienced as public face of office and in supporting internal workings of Friendly environment. Advanced with software programs and quick to pick up new skills.
- Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
- Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
- Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Dental assistant
Dr.Puneet Malhotra
Kapurthala, India
08.2020 - 11.2023
- She always Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Sanitised equipment, cleaned exam rooms and restocked supplies after each patient procedures.
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- She has good knowledge about filling instruments ,extraction and root canal procedure.
- She always Supported dentists performing complex oral procedures with attentive assistance.
- She is good in Recommending dental hygiene measures to prevent plaque and decay.
- She always Update client records with accurate billing information according to treatments performed.
- She is good in Greeting patients and helped with completing intake and consent forms.
- She has great knowledge about dental medication for each dental problems like for infection and painkillers.
- She always Advise reception teams of follow-up appointment requirements to maintain care continuity.
- She always assisted dentist to Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
- She always Educate patients on postoperative and general oral health care.
- She know how to Capture patient dental radiographs and provided to dentist for interpretation and diagnosis.
Receptionist
Dr. Puneet Malhotra
Kapurthala , INDIA
08.2020 - 11.2023
- She always Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Embodied company values through friendly and reliable customer service.
- Reduced waiting times through effective time and resource management.
- Received payments for patient's treatment and updated balances in computer.
- Took and communicated messages to minimise interruptions to staff workflows.
- Prioritised tasks to maintain reliable service throughout peak times.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Developed plans and strategies to promote continuous improvement.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Analysed data and information to identify issues and create tailored solutions.
- Improved efficiency and productivity by acquiring new skills.
- Handled high volume calls to address customer inquiries and concerns.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Bachelor of Arts - history
Guru Nanak den university
india 12.2014 - 05.2017
Master of Arts - history
Guru Nanak dev university
India, Kapurthala 12.2017 - 05.2020
compute operator and programming assistant ,NSQF 4 - computer studies
ITI
India, Kapurthala 08.2019 - 07.2020
Skills
- Restorative procedures
- Dental office administration
- Restorative dentistry
- Infection control proficiency
- Exam room setups
- Dental radiography
- Disinfecting rooms and equipment
- Chairside assisting
- Periodontics
- Patient education
- Patient confidentiality
- Patient counselling
- Local anaesthetic proficiency
- Medical records management
- Time management
Affiliations
- cooking, gardening, Reading books, listening music
Languages
English
Upper intermediate
Hindi
Native
Punjabi
Native
Timeline
Dental assistant
Dr.Puneet Malhotra
08.2020 - 11.2023
Receptionist
Dr. Puneet Malhotra
08.2020 - 11.2023
compute operator and programming assistant ,NSQF 4 - computer studies
ITI
08.2019 - 07.2020
Master of Arts - history
Guru Nanak dev university
12.2017 - 05.2020
Bachelor of Arts - history
Guru Nanak den university
12.2014 - 05.2017
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