HARPREET TATLA
Hayes, London
Summary
A highly dedicated and efficient professional with extensive experience at Heathrow Airport and with retail experience, managing interactions with a diverse and high volume of people. Known for delivering exceptional customer service with a positive and approachable manner, I excel in addressing customer needs effectively. My ability to work quickly and accurately in a fast-paced environment, coupled with strong communication skills, allows me to adapt seamlessly to challenging situations. Committed to maintaining high standards of customer satisfaction, I am also a rapid learner, continuously mastering new skills and procedures to enhance service delivery and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Retail worker
Farmfoods
Hayes, Hillingdon
09.2024 - 12.2024
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Demonstrated product usage and features to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Operated cash registers with accuracy and processed cash and card transactions.
Security officer
Heathrow Airport
Heathrow
06.2023 - 05.2024
- Operated x-ray and other detecting devices to screen individuals, preventing prohibited articles within restricted areas.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Adapted flexibly to rapidly changing situations while managing expectations of approximately 50,000 passengers.
Customer service representative
Ethos Farm
Heathrow
11.2022 - 05.2023
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Resolved passenger issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
Warehouse operator
Evri
Weybridge
02.2022 - 08.2022
- Sorted and organised parcels at an average of 2,000 hourly parcels using handheld RF scanners.
- Safely operated pump trucks and power pallet trucks to unload, load, lift and transfer warehouse goods.
Education
NVQ Level 3 - Sports
Uxbridge College
GCSEs -
Guru Nanak Sikh Academy
HayesSkills
- Organization and Time Management
- Excellent Communication
- Critical Thinking
- Self-Motivated
- Active Listening
- Planning and Coordination
- Teamwork and Collaboration
- Good Telephone Etiquette
- Proactively learn new skills to enhance job performance
Certification
- Full UK Manual Driving License
- Counterbalance Forklift License
- Valid CBT License
Timeline
Retail worker
Farmfoods
09.2024 - 12.2024
Security officer
Heathrow Airport
06.2023 - 05.2024
Customer service representative
Ethos Farm
11.2022 - 05.2023
Warehouse operator
Evri
02.2022 - 08.2022
NVQ Level 3 - Sports
Uxbridge College
GCSEs -
Guru Nanak Sikh Academy
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