HARPREET KAUR
City of London,united kingdom
Summary
Client Relationship & Compliance professional with 7+ years’ experience managing overseas and NRI clients across banking, investments and financial services. Skilled in NRE/NRO account handling, forex exchange, cross‑border remittances, and portfolio servicing for high‑value clients. Strong background in KYC, AML, CDD/EDD, documentation control, and regulatory compliance under RBI, FCA and GDPR frameworks. Known for delivering exceptional client service, resolving complex queries, and supporting international clients with investment coordination and end‑to‑end relationship management. Seeking a role where I can contribute my expertise in overseas client handling and compliance‑driven service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Compliance Officer Trainee
Hospiva Care
East London
11.2024 - 11.2025
- Assisted in conducting risk checks and reviewing documentation using AI-supported tools.
- Supported compliance with CQC safeguarding and GDPR regulations.
- Recorded data accurately using CRM and Excel systems.
Client Relationship Manager – Overseas Client
Kotak Mahindra Bank
Mumbai, india
01.2022 - 03.2023
- Assisted in ensuring compliance with RBI and AML regulations through thorough client onboarding for both domestic and overseas clients.
- Streamlined account openings for NRE/NRO clients and FATCA declarations, contributing to enhanced operational efficiency in cross-border documentation.
- Supported overseas clients by improving account servicing and facilitating investment coordination.
Client Relationship Manager – KYC/AML & CDD
Yes Bank Ltd
Mumbai
10.2020 - 01.2022
- Managed high-value and international clients.
- Supported service requests, documentation, and follow-ups.
- Maintained client records using CRM dashboards and Excel.
- Collaborated with wealth and treasury teams to address client portfolio needs.
- Maintained accurate CRM updates, documentation control, and regulatory compliance.
Client Onboarding Documentation Officer
Bajaj Allianz
01.2019 - 01.2020
- Assisted with client onboarding documentation checks and policy servicing.
- Supported compliance with internal and regulatory standards.
- Maintained a high-value client portfolio using CRM dashboards to ensure timely follow-ups and service delivery.
Client Relationship & Compliance Executive
TATA AIG
01.2017 - 01.2019
- Supported client servicing, compliance checks, and documentation accuracy.
- Assisted in risk assessments and customer communication.
- Established company targets based on previous performance and predicted forecasts.
Operations & Compliance Support Coordinator
Socomo Technology Ltd
CHANDIGARH, india
08.2016 - 02.2017
- Coordinated with businesses, promoted app installations, and achieved sales targets.
- Tracked leads using CRM and Excel.
Customer Support Executive
Skyline Pvt Ltd
05.2014 - 12.2015
- Coordinated with organisations and supported solar product sales.
- Managed follow‑ups and reporting using CRM and Excel.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
Education
B.Sc. - Information Technology
Sikkim Manipal University
Skills
- International Client Management
- Cross‑Border Communication
- Client Onboarding & Documentation
- CRM Systems (Zoho, HubSpot, Salesforce basics)
- Microsoft Excel, Word, Outlook
- Oracle & Financial Tools
- KYC, AML, CDD/EDD
- Customer Service & Relationship Building
- Client relationship management
Certification
- ICA Certification, In Progress
- AML Certification, In Progress
- KYC Certification, In Progress
- Adult Safeguarding, 2023
- Care Certificate, 2023-2025
Languages
English
Punjabi
Hindi
Hobbies and Interests
- Walking
- Nature
- Internet Browsing
Accomplishments
- Achieved 100% client satisfaction scores in multiple roles through fast follow‑ups and clear communication with overseas clients.
- Exceeded onboarding targets for NRI and international clients at Kotak and Yes Bank.
- Recognised for documentation accuracy and zero‑error compliance submissions.
- Awarded “Best Relationship Support” for managing high‑value client portfolios.
- Closed high‑volume client cases within strict timelines using CRM, Excel and Oracle tools.
- Achieved monthly sales & installation targets at Socomo and Skyline Solar.
- Selected for AI‑based risk assessment training at Hospiva Care for strong analytical skills.
- Maintained 100% audit‑ready documentation across multiple roles.
Net suffering and outdoor activity puzzles, walking, Cooking
- I enjoy outdoor activities such as walking and spending time in nature, which helps me stay refreshed and focused. I also like solving puzzles, as they challenge my thinking and problem-solving skills. In my free time, I enjoy cooking and trying out different cuisines.
Interests
- Reading & self‑development
Walking & nature activities
Cooking & exploring cuisines
Puzzles & problem‑solving games
Travel & explore different culture and activities
Timeline
Compliance Officer Trainee
Hospiva Care
11.2024 - 11.2025
Client Relationship Manager – Overseas Client
Kotak Mahindra Bank
01.2022 - 03.2023
Client Relationship Manager – KYC/AML & CDD
Yes Bank Ltd
10.2020 - 01.2022
Client Onboarding Documentation Officer
Bajaj Allianz
01.2019 - 01.2020
Client Relationship & Compliance Executive
TATA AIG
01.2017 - 01.2019
Operations & Compliance Support Coordinator
Socomo Technology Ltd
08.2016 - 02.2017
Customer Support Executive
Skyline Pvt Ltd
05.2014 - 12.2015
B.Sc. - Information Technology
Sikkim Manipal University