HARPREET KAUR

• Provide guidance, educational and emotional support to students with learning or behavioural difficulties and special needs.
• Helped organise outdoor activities to boost physical health and social skills amongst the pupils.
• Maintained up-to-date records of each pupil's progress, attendance, medical information and behavioural patterns.
• Ensured adherence to school policies regarding safety standards when dealing with special needs children.
• Assisted in managing classroom behaviour by implementing effective discipline strategies tailored to individual needs.
• Provided a safe, positive learning environment for students with varying disabilities.
• Provide learning support for pupils in small groups and 1-1 setting
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Give positive encouragement , feedback and praise to reinforce and sustain individual pupil's efforts and develop self -reliance and self - esteem.
• Attended to younger children's basic physical needs and assisted in development of personal skills.
• supported distressed pupil to calm and control potentially challenging situations
• Provide a safe and nurturing environment for children, ensuring their well-being and comfort
• Maintain an in - depth knowledge of the needs of each SEN individual, seeking advice from SENCO, the class Teacher
• Setting up the classroom for lessons.

• Assisted nursery and Reception staff in supervising and engaging children in play and learning activities

Helped with the preparation and serving of meals and snacks

• Enhanced patient experience by providing warm, friendly service.
• Processed medical forms accurately to ensure correct patient information.
• Followed up on insurance claims accurately to support financial operations.
• Resolved patient queries with professionalism and patience, enhancing customer service experience.
• Managed appointment bookings for efficient clinic operations.
• Maintained tidy and organised reception area for professional appearance.
• Provided excellent customer service, improving patient satisfaction rates.
• Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
• Handled phone calls, resulting in effective communication with clients.
• Coordinated timely billing for appointments and procedures, preparing and distributing statements to patients.
• Supported needs of patients from diverse backgrounds and helped each person access medical services.
• Liaised effectively between dentist and patients for clear communication.
• Streamlined administrative processes for improved office efficiency.
• Collected information from patients via face-to-face or telephone interviews.

• Open the surgery on time and Greeting patients.
• Switching the machine off by 9am divert emergency line.
• Check emails and faxes on a daily basis and print them off as and when required.
• Various reception duties, including dealing with patients, arranging/confirming appointments, answering telephone calls, computer related duties, general office duties including filling and photocopying.
• Conducted follow-up calls with patients after appointments for feedback collection.
• Supported Practice Manager and clinical team members with the smooth running of the practice through out the day .
• Accurately updated patient records using System(R4)
• Completed and processed forms for insurance billing and special claims.
• Trained and supervised junior clerical staff handling diverse office needs.
• Swiftly answered more than 100 phone calls per day.
• Collected information from patients via face-to-face or telephone interviews.
• Answered phone calls and messages for Dentist ,physician medical facility, scheduling appointments and handling patient inquiries.
• Taking payments over the phone or face to face.
• Booking new patients and helping them with registration farms.
• Set new appointments, rescheduled appointments, and sent reminders.

• Communicated rate information to potential clients for increased bookings.
• Maintained up-to-date knowledge on hotel policies and discounts for informed responses.
• Resolved complaints swiftly, maintaining high level of customer satisfaction.
• Handled phone calls professionally, leading to positive brand image.
• Managed high volume calls for booking and reservation purposes.
• Communicated reservation confirmations to guests via post and email.
• Processed payments and online bookings with zero error.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Processed travel deposit and balance payments accurately, maintaining records of receipt.
• Maximised sales profits using proven upselling and cross-selling techniques.
• Created and communicated clear, detailed itineraries ahead of travel.
• Recorded accurate passenger information to eliminate ticketing errors.
• Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.