Harper Boon
Stoke-on-Trent,Staffordshire
Summary
Driven individual with knack for customer service and communication. Proven ability to handle transactions and assist customers efficiently. Ready to contribute to boosting sales and creating positive shopping experiences.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Sales assistant
Poundstretcher
Stoke-on-Trent, Staffordshire
09.2020 - 05.2022
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Processed returned or exchanged items and provided refunds to customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
Charity shop volunteer
DougieMac
Stoke-on-Trent, Staffordshire
06.2019 - 11.2019
- Enhanced shop's aesthetic appeal by creating eye-catching window displays.
- Organised stock room for ease of access and improved efficiency.
- Maintained cleanliness and hygiene standards throughout the shop floor.
- Processed, labelled and displayed donations quickly to maximise sales opportunities.
Guest experience assistant
Potboiler
Stoke-on-Trent, Staffordshire
09.2019 - 09.2019
- Provided detailed information about facilities, ensuring guest comfort.
- Facilitated booking procedures with efficiency for smooth customer experience.
- Greeted guests and provided friendly, helpful advice for welcoming service.
- Maintained cleanliness and order of guest areas to uphold brand standards.
Education
Diploma of Higher Education - English Literature
Keele University
Keele 09.2021 - 06.2023
GCSEs - Math, english literature, english language, ICT, design and technology, history
Clayton Hall Academy
Stoke-on-Trent 09.2014 - 06.2019
A-Levels - English literature and TV & film production
City of Stoke-on-Trent Sixth Form College
Stoke-on-Trent 09.2019 - 06.2021
Skills
- Customer Service
- Payment Processing
- Stock counting
- Cash management
- Refund and exchange processing
- Store layout designing
- Returns processing
- Store opening and closing duties
- Till and cash handling
Affiliations
- Reading
- Writing
Timeline
Diploma of Higher Education - English Literature
Keele University
09.2021 - 06.2023
Sales assistant
Poundstretcher
09.2020 - 05.2022
Guest experience assistant
Potboiler
09.2019 - 09.2019
A-Levels - English literature and TV & film production
City of Stoke-on-Trent Sixth Form College
09.2019 - 06.2021
Charity shop volunteer
DougieMac
06.2019 - 11.2019
GCSEs - Math, english literature, english language, ICT, design and technology, history
Clayton Hall Academy
09.2014 - 06.2019
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