Haroun Boutounes
Birmingham
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Abou Marouane
10.2022 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained clean and inviting checkout area, contributing to enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Team Member
McDonald's
10.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Waiter
La Barca
08.2020 - 06.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Computer Science
Aston University
Birmingham, United Kingdom06.2027
Ecole Preparatoire - MPSI
La Residence
Casablanca, Morocco06.2023
Skills
Customer Service
Team Leadership
Cash Handling
Punctual and Reliable
Positive Attitude
Store Opening and Closing
Order Taking
Cleanliness
Memory retention
Languages
French
Native language
Italian
Proficient
C2
Arabic
Upper intermediate
B2
English
Advanced
C1
Timeline
Cashier Team Lead
Abou Marouane
10.2022 - 07.2023
Team Member
McDonald's
10.2021 - 04.2022
Restaurant Waiter
La Barca
08.2020 - 06.2021
Bachelor of Science - Computer Science
Aston University
Ecole Preparatoire - MPSI
La Residence
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