Haroon Aziz-Warraich
Summary
An accomplished Learning and Development professional with 7 years of expertise in designing, delivering, and evaluating effective learning initiatives. Currently working within the Finance sector, leading a team of L&D trainers, and overseeing the management of the L&D budget to support organizational goals. Skilled in collaborating with cross-functional teams to deliver tailored learning interventions that drive measurable outcomes. Experienced in partnering with stakeholders to provide consultative guidance and implement effective blended learning solutions aligned with business needs.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Learning and Development Business Partner
EVLO
08.2022 - 02.2025
- Ensured alignment of learning objectives with business goals for strategic consistency
- Managed talent development processes to retain top performers within the organisation
- Maintained up-to-date knowledge of L and D trends, incorporating innovative approaches into the curriculum
- Created training needs assessments to identify skills and knowledge gaps
- Established L&D team and aligned training initiatives with EXCO's strategic objectives
- Collaborated with teams to identify and implement learning solutions
- Developed and implemented comprehensive E-learning solutions across organisation
- Confident in using Articulate to build E-Learning content
- Coordinated various projects to deliver results within challenging timeframes
- Managed and mentored four colleagues, enabling two to advance to higher-level roles
Learning and Development Advisor
Metro Bank
05.2018 - 07.2022
- Managed training for Metro Bank site teams and contact centre agents
- Provided coaching to colleagues across all levels on products, services, customer service and systems
- Certified new colleagues following training to discuss products and services
- Adapted training resources to meet new industry standards and regulations
Contact Centre Coach
Metro Bank
03.2017 - 05.2018
- Engaged in hiring process for new staff
- Signing new colleagues off when they are competent
- Provided constructive feedback to colleagues
- Collaborated with contact centre representatives, training managers, and leadership team to meet organisational goals
- Nurtured and mentored new Amaze Direct colleagues to achieve UK contact centre vision
Customer Service Specialist
Metro Bank
05.2016 - 02.2017
- Delivered swift, accurate resolution to customer enquiries
- Specialised in software such as CRM, T24, and Mobile Admin
- Assisted colleagues with on-site support and guidance
- Earned Professional Bankers Certificate showcasing comprehensive knowledge of financial operations and compliance
Education
Birmingham City University
09.2013 - 07.2015
BTEC Ext Diploma - Business
Uxbridge College
09.2011 - 07.2013
7 GCSEs - A – C Including English and Maths
West London Academy
09.2005 - 06.2010
Skills
- Leadership training
- Stakeholder management
- Interpersonal and Relationship Management skills
- Training delivery
- Training design
- Coaching
- Mentoring
- Project management
- Staff development
- MS Office
References
References available upon request.
Timeline
Learning and Development Business Partner
EVLO
08.2022 - 02.2025
Learning and Development Advisor
Metro Bank
05.2018 - 07.2022
Contact Centre Coach
Metro Bank
03.2017 - 05.2018
Customer Service Specialist
Metro Bank
05.2016 - 02.2017
Birmingham City University
09.2013 - 07.2015
BTEC Ext Diploma - Business
Uxbridge College
09.2011 - 07.2013
7 GCSEs - A – C Including English and Maths
West London Academy
09.2005 - 06.2010
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