Harold Passley
Ramsgate ,Kent
Summary
I was a competent Bus Driver and I am actively seeking an opportunity to continue in that role and improve, with my knowledge and experience and exceptional work ethic and commitment to safety. I am keen to utilise 19 years of transport industry knowledge and experience to safely transport bus passengers around Kent. I should add that my Driver Qualification Card expires on the 19th January 2026.
I have driven buses in London for Stagecoach from 1994 to 1999 as well as in Ramsgate,Kent more recently, so I am already familiar with the routes and know many of the drivers. I also have 15 years experience on the railway so my customer service skills are excellent. The 3 years working with Royal Mail also helped me in a more personal interaction with the public and customers as well as working under pressure. I have a two year gap in my CV from November 2023 to present, as I was overseas in Jamaica looking after my elderly father and helping with the family business. Unfortunately, things didn't go quite to plan and I am eager and looking forward to getting back to work again in an industry I know well.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Postperson with Driving
Royal Mail
Ramsgate , Kent
11.2020 - 11.2023
- Sorted mail efficiently to ensure accurate deliveries.
- Managed high volume of mail, maintaining quality of service.
- Navigated local area expertly, maximising route efficiency.
- Conducted doorstep collections from customers for added convenience.
- Assisted customers with queries, providing solutions promptly.
- Enhanced efficiency by operating automated sorting equipment correctly.
- Adhered to delivery schedules to maintain service standards.
- Handled fragile items carefully, ensuring they arrived undamaged.
- Ensured timely delivery by sorting and organising mail accurately.
- Maintained vehicle in clean condition whilst adhering to company's maintenance schedule.
- Improved community relations by providing friendly, reliable service.
- Provided excellent customer service to enhance satisfaction levels.
- Supported colleagues during busy periods for improved workflow management.
- Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
- Followed all company policies, promoting a professional image at all times.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
Postperson with Driving
Manpower
Canterbury/Ramsgate , Kent
03.2020 - 11.2020
- Sorted mail efficiently to ensure accurate deliveries.
- Managed high volume of mail, maintaining quality of service.
- Navigated local area expertly, maximising route efficiency.
- Conducted doorstep collections from customers for added convenience.
- Assisted customers with queries, providing solutions promptly.
- Enhanced efficiency by operating automated sorting equipment correctly.
- Adhered to delivery schedules to maintain service standards.
- Handled fragile items carefully, ensuring they arrived undamaged.
- Ensured timely delivery by sorting and organising mail accurately.
- Maintained vehicle in clean condition whilst adhering to company's maintenance schedule.
- Delivered parcels and letters for enhanced customer convenience.
- Improved community relations by providing friendly, reliable service.
- Provided excellent customer service to enhance satisfaction levels.
- Supported colleagues during busy periods for improved workflow management.
- Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
- Handled customer complaints courteously and professionally, resolving issues effectively.
- Followed all company policies, promoting a professional image at all times.
- Strengthened trust in postal services through punctual deliveries.
- Maintained safe environment with adherence to health and safety regulations.
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Used computerised tracking software to monitor delivery progress.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Submitted reports to supervisors regarding accidents or incidents during time of duty.
- Organised mail deliveries by priority and nearest location.
- Walked between mail locations carrying bags or pushing carts of mail.
Supermarket shelf stacker
Retail Asset Services
Gillingham , Kent
05.2020 - 07.2020
- Stocked shelves for easy customer access to products.
- Maintained store cleanliness by sweeping, mopping and dusting shelves regularly.
- Assisted in weekly restocks of supermarket shelves with new deliveries from suppliers.
- Achieved orderly displays by arranging items neatly on shelves.
- Maintained consistent stock levels on the sales floor throughout the day to prevent empty spaces.
- Identified damaged goods, reported to supervisor for action required.
- Collaborated well within team to ensure tasks completed quickly and effectively.
- Helped maintain inventory levels by communicating low stock situations to management promptly.
- Work was carried out overnight when the supermarket (Tesco) was closed.
Professional bus driver
Stagecoach (East Kent Roadcar Company Ltd)
Ramsgate , Kent
01.2016 - 02.2020
- Checked validity of travel passes thus preventing fare evasion.
- Demonstrated knowledge of local area landmarks and streets assisting tourists travelling on route.
- Operated modern ticket machines effectively, streamlining fare collection process.
- Conducted thorough inspections of vehicle before departure, ensuring roadworthiness.
- Demonstrated punctuality for improved customer service, always arrived at bus stops on time.
- Collected fares from passengers accurately, avoiding revenue loss for company.
- Provided excellent customer service by addressing passenger enquiries in a polite manner.
- Handled unforeseen circumstances like road closures adeptly; rerouted journey quickly without compromising passenger safety.
- Assisted disabled passengers to board, enhancing accessibility of public transport.
- Adhered strictly to timetable schedules for improved reliability and passenger satisfaction.
- Minimised risk of accident, driving defensively under varying traffic conditions and inclement weather.
- Announced upcoming stops and potential route delays to passengers.
- Performed safety checks before and after shifts, completing daily checklists.
- Reported any malfunctions promptly to keep bus running smoothly.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Reported delays and accidents to dispatchers at head office.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Collected cash fares and completed daily paperwork accurately.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
Passenger Service Agent
Docklands Light Railway
Poplar, London
01.2000 - 08.2015
- Created a comfortable travel experience for passengers by handling their queries efficiently.
- Ensured train arrived at each station on time by carrying out door closing protocols efficiently.
- Assisted in ensuring passenger safety during emergencies, demonstrating quick decision-making abilities.
- Managed lost-and-found enquiries, exhibiting problem-solving abilities under pressure.
- Checking passengers' tickets to help ensure and protect company's revenue, issuing penalty fares where applicable.
- Friendly customer service to passengers.
- Smart appearance in company uniform at all times.
- Ensuring trains ran to timetable schedule when possible.
- Followed instructions from the control room, keeping a written documentation at all times.
- Handling cash fares diligently and accurately. Issuing change and refunds when needed.
Education
O' Level - History, Building Studies
West Ham College
London 06.1979
GCSEs - English Language, Maths, Social Studies. Grade C
Leyton Senior High School
London06.1978
Skills
- Passenger load estimation
- Bus evacuation procedures
- Inclement weather preparedness
- Community interaction
- Ticketing system proficiency
- Vehicle maintenance knowledge
- Advanced defensive driving
- Bus cleaning and maintenance
- Knowledge of bus equipment
- Flexible schedule adaptability
- Handling fare transactions
- Understanding transport regulations
- Awareness of road laws
- Reversing large vehicles
- Punctuality and reliability
- Traffic awareness
- Passenger comfort focus
- Route planning expertise
- Senior citizen sensitivity
- Radio communication proficiency
- Customer Service
- Calm under pressure
- Vehicle inspection
- Passenger Carrying Vehicle (PCV) driving licence
- Ticket issuing
- Clear communication
- Clean driving record
- Efficient decision-making
- Roadworthiness and vehicle safety pre-checks
- Strong safety history
- Clean PSV record
Certification
I gained certificates for 10 and 15 year services on the Docklands Light Railway
I won driver competence certificates for Stagecoach
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Postperson with Driving
Royal Mail
11.2020 - 11.2023
Supermarket shelf stacker
Retail Asset Services
05.2020 - 07.2020
Postperson with Driving
Manpower
03.2020 - 11.2020
Professional bus driver
Stagecoach (East Kent Roadcar Company Ltd)
01.2016 - 02.2020
Passenger Service Agent
Docklands Light Railway
01.2000 - 08.2015
O' Level - History, Building Studies
West Ham College
GCSEs - English Language, Maths, Social Studies. Grade C
Leyton Senior High School