HARMNEET SINGH MARWAH
Twickenham,UK
Summary
Accomplished Senior Consultant competent at developing project and implementation plans. Gifted with strong analytical and project management skills. Successful history of adapting to new challenges and finding effective solutions for IT, digital experience and network issues.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Consultant- Professional Services
Riverbed Technology
London
04.2022 - Current
- Senior Professional Services Consultant at SaaS organization.
- SME for Riverbed Technology SaaS products - Aternity EUE, DEX, Intelligent Service Desk and Unified Observability
- Customer facing role with some of the biggest Finance, Insurance, Legal, Healthcare, Public sector, Consulting firms based in UK and globally.
- Helping organisations with their Digital Transformation journey.
- Drive major initiatives with customers: Unified observability, IT end user experience, IT cost optimisation, Automation, Service Desk costs, SaaS migration, tickets and MTTR reduction, setting KPIs, cloud migration, Agile transformation, change management.
- Achieved annual savings of 2M - 8M for multiple clients implementing Smart device refresh, Software licence recovery, ticket reduction and sustainability process.
- Drive Training sessions for the customers (in person and remote) and enable internal teams.
- Working with Pre Sales to do POC and post sales building roadmap
- Increased professional services upselling by 10% bringing new use cases like Chatbot Integration.
- Develop and implement Self-healing/Automations PowerShell scripts, Intelligent Service desk using JSON and liquid template language.
- Develop signatures, XML codes and PowerShell scripts for customised data collection in Aternity or other monitoring tools that helps teams Troubleshooting Issues
- Create custom reports, develop Tableau & Power BI Dashboards
- Manage Rest APIs using OData, telemetry querying data out of various sources
- Work on AI enabled technology to create Run books that can be used to build smart workflows and fix issues, open tickets, send surveys, etc.
- Work closely with R&D and product team for product enhancements
- Create and present monthly and quarterly service review and business review reports/presentations for customer leadership teams.
- Drive new initiatives writing blogs and white-paper.
IT Lead Engineer I
Boston Consulting Group
New Delhi
01.2019 - 01.2022
- Performance Engineering Manager in Digital Employee Engineering Team
- Consulting internal teams in BCG driving Digital transformation, enhancing & managing the end user experience for applications and devices,
- SME for SaaS technology Aternity and other IT data analysis and Digital Experience monitoring tools.
- Work with IT Application Owners, Windows Infrastructure, meetings, database, security, QA, Finance and Knowledge teams
- Scripting using PowerShell for automation, creating scripts that are integrated with SaaS products for Auto Remediations and data collection
- Did problem management, change management and RCA for major problems
- Create reports, Tableau dashboards, Power BI Dashboards
- Manage APIs, closely working with vendors to enhance them and maintenance, managing data gathering in Snowflake and other Database tools
- Worked with Windows infrastructure teams, reviewing Monthly Patches and signing off deployments
- Worked with IT Security teams maintaining the performance of security tools and their impact on end user devices.
- Leading knowledge transfer and training all the teams in BCG that are using Aternity, introducing new features and modifying the tool.
Associate - Application Support
JPMorgan Chase & Co.
Hyderabad
01.2016 - 01.2019
- Associate in Application Support Team at JP Morgan Chase
- Worked as Tech lead in Corporate Technology ASM team
- Worked in Production support for more than 900 JP Morgan internal/external applications
- Lead Market Risk Operate feed monitoring process in the bank
- Worked with Business partners, ADs and Middle Office teams handling more than 4000 feeds per day
- Lead Robotics RPA Production Support project Managing more than 200 Bots per day.
- Lead projects to onboard new applications, setting them up on maintenance tools, knowledge transfer
- Admin for SaaS monitoring products Splunk, App Dynamics, Apica,
- Manage schedulers Control-M and Autosys
Sr. Technical Support Engineer
UNISYS Global Services
Hyderabad
01.2015 - 01.2016
- Sr Tech Support engineer.
- Provided Computer Hardware, Software and Network support services in all the Client locations
- Troubleshooting the Desktops, Laptops, Windows Phones, iPhones, Printers, Barcoded readers and SAP systems
Collection Account Manager
Encore Capital Group
New Delhi
01.2014 - 01.2015
- Worked in Operations as an Account Manager
- Worked with the Clients based across the United States managing their Bank Accounts and providing financial services.
Jr. Engineer-Product Support
HCL Technologies
New Delhi
01.2013 - 01.2014
- Worked at HCL Technologies Business Services as Jr. Engineer-Product Support for British Telecom
- Was Part of Network Faults Department (Tier 2) in British Telecom
- L2 support handling all the Network Faults, and fixing the faults in the Exchange, Cabinets, and the Telephone lines
Education
Bachelor of Technology, - Computer Science
Lingaya’s Institute of Management & Technology (MDU)
01.2008 - 01.2012
Skills
- Aternity
- Digital Experience Monitoring
- Observability
- Digital Transformation
- IT Sustainability
- Strategic planning
- Project management
- Change management
- Process improvement
- IT strategy development
- Tableau
- Business transformation
- Systems integration
- Technology advisory
- Data integration
- Technical writing
- Benchmarking
- Snowflake
- SCCM
- AppDynamics
- APICA
- Splunk
- Azure
- PowerBI
- PowerShell
- XML
- Python
- SQL
Custom
- ITIL Foundation Certification from EXIN
- Introduction to Computer Science and Programming using Python from edX
- Review paper on “SECURITY ISSUES IN SWARM ROBOTICS” submitted at National Conference on Data Mining and Warehousing (NCDMW-2012), held at LINGAYA’S UNIVERSITY
- Review paper on “HOME SECURITY SYSTEM USING IMPROVED MOTION DETECTION ALGORITHIM” at National Conference on Data Mining and Warehousing (NCDMW-2012), held at LINGAYA’S UNIVERSITY
Affiliations
- Football, Cricket, Exploring cities and historic buildings.
Certification
· ITIL Foundation Certification from EXIN.
· Introduction to Computer Science and Programming using Python from edX.
· Review paper on “SECURITY ISSUES IN SWARM ROBOTICS” submitted at National Conference on Data Mining and Warehousing (NCDMW-2012), held at LINGAYA’S UNIVERSITY.
· Review paper on “HOME SECURITY SYSTEM USING IMPROVED MOTION DETECTION ALGORITHIM” at National Conference on Data Mining and Warehousing (NCDMW-2012), held at LINGAYA’S UNIVERSITY.
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Accomplishments
Received best Consultant award multiple quarters.
Timeline
Senior Consultant- Professional Services
Riverbed Technology
04.2022 - Current
IT Lead Engineer I
Boston Consulting Group
01.2019 - 01.2022
Associate - Application Support
JPMorgan Chase & Co.
01.2016 - 01.2019
Sr. Technical Support Engineer
UNISYS Global Services
01.2015 - 01.2016
Collection Account Manager
Encore Capital Group
01.2014 - 01.2015
Jr. Engineer-Product Support
HCL Technologies
01.2013 - 01.2014
Bachelor of Technology, - Computer Science
Lingaya’s Institute of Management & Technology (MDU)
01.2008 - 01.2012
Similar Profiles
TAREK Hussein RADWANTAREK Hussein RADWAN
Regional Sales Manager - Egypt, Levant and Africa at Riverbed TechnologyRegional Sales Manager - Egypt, Levant and Africa at Riverbed Technology
Sarah Cleland StoneSarah Cleland Stone
Senior Director-Global Renewals at RIVERBED TECHNOLOGYSenior Director-Global Renewals at RIVERBED TECHNOLOGY
SALAWATI SHASHA SENINSALAWATI SHASHA SENIN
Facilities Supervisor at RIVERBED TECHNOLOGY PTE LTDFacilities Supervisor at RIVERBED TECHNOLOGY PTE LTD