Harminder Grewal
Birmingham,West Midlands
Summary
A highly technical and commercially astute Senior Leader with over 20 years of experience across Global Mobility, Relocation Management, and Financial Services. Proven track record as an "anchor" professional, capable of maintaining operational stability and driving revenue growth through complex corporate acquisitions and divisional restructuring . Expert in managing full P&L accountability, specialized industry audits, and high-net-worth (HNW) client portfolios.
Overview
21
21
years of professional experience
Work history
Senior Relocation Manager
GLOBAL MOVING SERVICES (AGM GROUP)
2024.10 - 2026.03
- International Strategic Networking: Represented the organization at high-profile international conferences, building and maintaining a global network of affiliate agents to drive reciprocal business and improve service delivery.
- High Net Worth (HNW) Portfolio Management: Directed the full lifecycle of international relocations for HNW individuals and private families, providing expert guidance on global shipping routes, customs regulations, and transit insurance.
- Commercial Pipeline Intelligence: Held full accountability for hitting aggressive monthly revenue targets through strategic lead conversion and meticulous pipeline forecasting for the Group Sales and Marketing Director.
- Revenue & Margin Growth: Promoted group-wide services to new and existing clients, successfully creating new revenue streams and upselling premium services to meet gross margin KPIs.
- Pipeline Management: Expertly managed sales diaries and pipelines, reported annual sales target and pipeline information to the Group Sales and Marketing Director.
- Strategic Leadership: Relayed company directives, new product USPs, and general sales updates to the team, ensuring effective internal communication of business-critical information.
- Consumer & Corporate Focus: Identified and developed leads to broaden the client base across the global consumer and corporate relocation sectors.
General Manager
GLOBAL MOVING SERVICES (AGM GROUP)
2022.07 - 2024.09
- P&L Responsibility: Delivered revenue budgeted sales, gross profit, and net profit targets; conducted deep-dive analysis into gross margin % performance to drive profit improvements.
- Financial Integrity: Managed the monthly submission of Work in Progress (WIP) and Accrual statements, ensuring 100% accuracy in management accounts.
- Systems & Efficiency: Acted as the lead for Moveware systems, optimizing the platform to automate tasks, reduce manual intervention, and minimize paper waste.
- Team Leadership: Managed recruitment, staff training, and annual SMART objective setting for a multidisciplinary team across sales, operations, and administration.
- Compliance & Audit Leadership: Successfully managed and passed annual BAR (British Association of Removers) audits, ensuring 100% adherence to industry professional standards and operational excellence.
- Health & Safety Governance: Spearheaded office and warehouse Health & Safety protocols, conducting regular risk assessments and ensuring a safe working environment for all administrative and operational staff.
- Financial & Budgetary Control: Held full accountability for the division budget, managed P&L, set aggressive financial targets, and monitored expenditure to ensure maximum profitability.
- Performance & Target Management: Established and tracked key performance indicator (KPIs) for the sales and operations teams, consistently meeting or exceeding quarterly revenue and margin growth targets.
- Strategic Debt Management: Proactively controlled corporate debt and resolved complex invoice disputes to maintain a healthy and consistent divisional cash flow.
- International Conferences: Proactively building and maintaining a global network of affiliate moving agents to drive reciprocal business and improve service delivery.
- Knowledge Leadership: Shared specialist relocation and logistical expertise with the wider team to enhance service quality and ensure effective internal communication of business-critical information.
Senior Relocation Manager
GLOBAL MOVING SERVICES (AGM GROUP)
2018.10 - 2022.06
- Account Development: Expanded market share by identifying untapped revenue streams within existing accounts and providing cost-effective pricing for international bid opportunities.
- Revenue & Margin Growth: Promoted group-wide services to new and existing clients, successfully creating new revenue streams and upselling premium services to meet gross margin KPIs.
- Pipeline Management: Expertly managed sales diaries and pipelines, reported annual sales target and pipeline information to the Group Sales and Marketing Director.
- Strategic Leadership: Relayed company directives, new product USPs, and general sales updates to the team, ensuring effective internal communication of business-critical information.
- Consumer & Corporate Focus: Identified and developed leads to broaden the client base across the global consumer and corporate relocation sectors.
- Stakeholder Reporting: Expertly managed sales diaries and pipelines, reported annual sales target and pipeline information to the Group Sales and Marketing Director.
Senior Relocation Manager
PEARSON HOME MOVING
2011.05 - 2018.09
- Account Development: Expanded market share by identifying untapped revenue streams within existing accounts and providing cost-effective pricing for international bid opportunities.
- International Logistics Mastery: Directly managed the end-to-end relocation lifecycle for private consumers and families, providing expert guidance on global shipping routes, container types, and regional customs compliance to ensure a seamless client experience.
- Operational Integration & Mentorship: Acted as a technical subject matter expert, sharing deep-domain relocation knowledge with the wider team to enhance global service delivery and streamline internal business communications.
International Relocation Manager
THERMO MOVA GROUP
2008.04 - 2011.04
- Direct Consumer Sales: Promoted international moving services to private individuals and families, converting leads into high-margin revenue through effective sales strategy.
- Multimodal Shipping Expertise: Provided technical consultations on global transit methods, recommending optimized solutions across FCL (Full Container Load), LCL (Groupage/Shared Container), and Air Freight based on client timelines and budget requirements.
- Technical Volume Surveying: Performed detailed on-site surveys to calculate exact cubic capacities, ensuring precise equipment allocation and preventing over-spill or shipping delays.
- Direct Consumer Conversion: Promoted end-to-end international moving services to private individuals and families, converting inquiries into high-margin revenue through tailored relocation strategies.
Assistant Branch Manager
BENEFICIAL FINANCE
2005.03 - 2008.03
- Strategic Sales Leadership: Directed a high-performing team to consistently exceed aggressive monthly targets for personal loans, mortgages, and insurance products while maintaining 100% adherence to FSA/FCA regulatory standards.
- High-Stakes Arrears & Field Recovery: Specialized in complex debt recovery and account rehabilitation, conducting face-to-face field visits to negotiate payment structures and mitigate financial loss for the branch.
- Credit Risk & Portfolio Management: Performed detailed financial health checks and credit risk assessments on a vast customer portfolio to ensure responsible lending and minimize delinquency rates.
- Shoulder-to-Shoulder Coaching: Delivered daily technical coaching and development planning, focusing on upselling techniques, cross-selling insurance, and identifying untapped profit opportunities.
- Operational Audit & Compliance: Managed all branch administrative duties, ensuring loan application and customer records met strict internal audit requirements and financial data protection laws.
Personal Banker
BARCLAYS BANK PLC
2004.10 - 2005.02
- Financial Needs Analysis: Conducted comprehensive customer consultations to identify and deliver tailored retail banking solutions, including personal loans, insurance, and savings products, precisely matched to individual financial goals.
- End-to-End Loan Lifecycle Management: Managed the full process for opening, maintaining, and closing loan accounts, overseeing everything from the initial application and credit vetting to final drawdown.
- Regulatory & Sales Compliance: Ensured 100% adherence to strict internal audit standards and national financial regulations, maintaining accurate documentation and data integrity throughout the sales process.
- Conflict Resolution & Retention: Professionally resolved complex and sensitive customer situations, presenting financial action plans to maintain high levels of client satisfaction and retention.
- Operational Excellence: Handled daily administrative banking duties with precision, ensuring that all financial transactions and account updates were processed with strict same-day deadlines.
Education
GNVQ - Advanced Business and ICT
Wednesbury College
Sandwell /2000 - /2002
GCSEs - Mathematics, Science, English
Joseph Leckie CTC
Walsall /1995 - /2000
Skills
- Quick learner
- Adaptable to systems
- Effective communication
- Team collaboration
- Problem-solving initiative
- Responsibility and accountability
- Interpersonal skills
- IT proficiency
References
References provided on request.
Timeline
Senior Relocation Manager
GLOBAL MOVING SERVICES (AGM GROUP)
2024.10 - 2026.03
General Manager
GLOBAL MOVING SERVICES (AGM GROUP)
2022.07 - 2024.09
Senior Relocation Manager
GLOBAL MOVING SERVICES (AGM GROUP)
2018.10 - 2022.06
Senior Relocation Manager
PEARSON HOME MOVING
2011.05 - 2018.09
International Relocation Manager
THERMO MOVA GROUP
2008.04 - 2011.04
Assistant Branch Manager
BENEFICIAL FINANCE
2005.03 - 2008.03
Personal Banker
BARCLAYS BANK PLC
2004.10 - 2005.02
GNVQ - Advanced Business and ICT
Wednesbury College
/2000 - /2002
GCSEs - Mathematics, Science, English
Joseph Leckie CTC
/1995 - /2000