Hi, I’m
HARMANDEEP SINGH
Wolverhampton,United Kingdom
Summary
With over 23 years of experience in operations management, specializing in customer handling for both B2C and B2B sectors, I bring a wealth of expertise in problem-solving and team management. As a seasoned team manager, I have successfully groomed teams to enhance productivity and drive results. My proficiency in Microsoft Office Excel allows me to leverage analytical skills for data-driven decision-making and the preparation of impactful presentations. Additionally, my adeptness in floor management underscores my ability to oversee operations efficiently and ensure smooth workflow. Through my comprehensive skill set, encompassing customer relations, problem-solving, team leadership, analytical capabilities, and floor management, I am well-equipped to drive operational excellence and deliver tangible results in dynamic business environments
Overview
22
years of professional experience
4
years of post-secondary education
Work history
Bharti Airtel Ltd.Gurgaon, India
Deputy General Manager - National Service experien
12.2022 - 05.2024
Job overview
- Streamlined operational procedures for enhanced efficiency.
- Utilised analytical skills to drive decision-making processes.
- Fostered positive work environment by promoting teamwork and collaboration.
- Maintained open communication channels with stakeholders for transparent operations.
- Oversaw daily operations, met organisational objectives.
- Achieved client satisfaction with exceptional customer service skills.
- Handled crisis situations effectively through strategic planning and execution.
- Increased productivity by implementing new managerial strategies.
- Improved business relationships via effective networking strategies.
- Negotiated contracts for better business terms and conditions.
- Implemented risk management practices, decreased potential threats.
Bharti Airtel Ltd.Gurgaon
Sr. Manager - Head B2B Collections
10.2019 - 11.2022
Job overview
- Facilitated cross-functional collaboration leading to improved operational efficiency.
- Driven change management initiatives resulting in organisational agility.
- Built strong partnerships with stakeholders for mutual benefit.
- Led strategic planning meetings, resulting in clear business objectives.
- Mentored junior managers, fostering a culture of continuous learning.
- Successfully managed risk assessment procedures by adopting industry best practices.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Bharti Airtel Ltd.Gurgaon
Manager - Service Operations - Global Business Data Collections
08.2016 - 09.2019
Job overview
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
Bharti Airtel Ltd.Gurgaon
Manager - Collections & MNP Retentions
06.2013 - 03.2014
Job overview
- Facilitated staff training, resulting in better customer service.
- Optimised resource allocation for increased profits.
- Delegated tasks efficiently to maximise productivity.
Bharti Airtel Ltd.Gurgaon
Manager - Zonal Customer Service Head
02.2012 - 05.2013
Job overview
- Streamlined communication channels, enhanced internal information flow.
- Developed accurate sales forecasts for improved strategic planning.
- Secured new business opportunities with successful networking events.
Bharti Airtel Ltd.Gurgaon
Assistant Manager - Customer Retention
04.2008 - 01.2012
Job overview
- Implemented promotional strategies for increased footfall during holiday seasons.
- Assisted in recruitment process to build an effective workforce.
- Handled customer complaints effectively, restoring trust in our brand.
Bharti Airtel Ltd.Gurgaon
Sr. Executive - Revenue Enhancement
04.2006 - 03.2008
Job overview
- Implemented cost-saving measures, resulted in significant savings.
- Launched new products to diversify revenue streams.
- Expanded business into new markets to increase customer base.
- Developed and executed business strategies to drive growth.
Bharti Airtel Ltd.Gurgaon
Sales & Service Manager
08.2005 - 03.2006
Job overview
- Developed strong client relationships for repeat business.
- Identified opportunities in the market, generating new leads for the company.
Reliance InfocommNew Delhi
FDS - Front Desk Supervisor
07.2003 - 10.2003
Job overview
- Maintained professional demeanor whilst dealing with difficult customers leading to conflict resolution.
- Organised staff schedules to ensure smooth operation of front desk services.
- Supervised front desk team effectively fostering a positive work environment.
- Monitored inventory of office supplies for uninterrupted desk operations.
Bharti Infotel Ltd.Gurgaon
Front-end Customer Care Executive
02.2002 - 06.2003
Job overview
- Engaged in constructive feedback sessions to enhance performance skills.
- Adapted quickly to new software platforms for improved customer relationship management.
- Implemented effective strategies to deal with difficult situations or disgruntled customers.
Mc Donald Chain of Fast Food RestaurantNew Delhi
Floor Manager
12.2001 - 01.2002
Job overview
- Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
- Coordinated team schedules for optimal store coverage.
- Liaised with suppliers to ensure timely product delivery.
Education
Assam Downtown University (UGC Approved)India
Master of Business Administration from Major Marketing And Minor HR
04.2015 - 03.2017
National Council of Hotel Mgt &Catering TechnologyIndia
Diploma of Higher Education from Diploma in Hotel Management
01.1999 - 12.2000
Skills
Customer Service
Leadership skills
Client account management
Strategic Planning
Conflict Resolution
Process Improvement
Invoicing
Customer relationship building
Contract management
Operations management
Financial risk analysis
Staff training and development
Customer experience improvement
Complaints resolution
P&L management
KPI management
Change management
Team training and development
Coaching and mentoring
Policy development
Process automation
Client relations
Stakeholder relationship management
Customer retention
Effective leader
Cross-functional team management
Leadership and team building
Custom
Right to Work in UK
Share Code - WAX 73M 4ZB
National Insurance number - TH421300A
BRP number - RT5820993
Visa type - Dependent to Skilled worker spousal Visa
Visa Expiry - 28th Feb 2027
Personal Information
Marital Status - Married
Timeline
Deputy General Manager - National Service experien
Bharti Airtel Ltd.
12.2022 - 05.2024
Sr. Manager - Head B2B Collections
Bharti Airtel Ltd.
10.2019 - 11.2022
Manager - Service Operations - Global Business Data Collections
Bharti Airtel Ltd.
08.2016 - 09.2019
Assam Downtown University (UGC Approved)
Master of Business Administration from Major Marketing And Minor HR
04.2015 - 03.2017
Manager - Collections & MNP Retentions
Bharti Airtel Ltd.
06.2013 - 03.2014
Manager - Zonal Customer Service Head
Bharti Airtel Ltd.
02.2012 - 05.2013
Assistant Manager - Customer Retention
Bharti Airtel Ltd.
04.2008 - 01.2012
Sr. Executive - Revenue Enhancement
Bharti Airtel Ltd.
04.2006 - 03.2008
Sales & Service Manager
Bharti Airtel Ltd.
08.2005 - 03.2006
FDS - Front Desk Supervisor
Reliance Infocomm
07.2003 - 10.2003
Front-end Customer Care Executive
Bharti Infotel Ltd.
02.2002 - 06.2003
Floor Manager
Mc Donald Chain of Fast Food Restaurant
12.2001 - 01.2002
National Council of Hotel Mgt &Catering Technology
Diploma of Higher Education from Diploma in Hotel Management
01.1999 - 12.2000
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