Harman Rai

I managed a small team to handle a product that was being used globally by BT and was responsible for the training & deployment of materials across the organisation.Handled the rollout and release of a new HR system used globally throughout the full lifecycle.

Key Responsibilities:

• Lead the rollout and release of a new HR systems used globally by BT.
• Handled post deployment upgrades and patch work for the tool.
  Managed colleagues workloads, sprint activities, ongoing projects and meetings with senior stakeholders.
• Designed and implemented training material across the organisation.
• Took charge of the upgrades and patch work to the product post go live.
• Analysed team performance and productivity data to identify vocational training requirements.
• Resolved defects raised to us in a timely manner.
• Adopted the role of product owner and so was responsible for delegating tasks, managing workloads, sprints and colleagues projects to present to senior stakeholders.
• Provided one-to-one coaching sessions to identify relevant training opportunities.
• Aided with the on-boarding and training of new colleagues who joined the organisation.
• Hosted weekly/monthly presentations to management on current and future sprints.
• Managed staff rotas, planning workloads effectively and strategically.
• Ensuring tasks completed by colleagues are done on time to ensure we do not breach our SLAs.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

Key Achievements:

• Rolled out multiple training resources globally to ensure all colleagues had an understanding of the new processes.
• Successfully evaluated the skill gaps globally to identify areas of improvement.
• Creating new Learning Journey pathways for colleagues to follow whether they are new or existing employees.

I was a part of a new sector in BT called BT Final Mile and was part of a team that handled the entire IT system and product, responsible for it’s deployment and training of colleagues.Supported the complete lifecycle of our mobile app that was to be used by external stakeholders.

Key Responsibilities:

• Designed, tested and deployed the complete lifecycle of a process which I identified could be made more efficient.
• Created multiple training programs for existing and new colleagues to follow to refresh and train themselves to remember.
• Collaborated with both internal and External stakeholders to achieve collective success.
• Took charge of the on-boarding of new colleagues joining our department.
• Weekly SQL reporting sent out to different levels of stakeholder in the organisation.
• Adjusted quickly to new environments, working confidently with minimal supervision.
• Assisted the engineer support line to identify from an IT perspective what can be done to better make the process and their experience better.
• Participated in a large number of on-boarding events to students to demonstrate my time so far and what they can expect to see during their apprenticeship.
• Supported daily operations to improve outcomes.
• Interviewing candidates; I have interviewed a number of different colleagues now whether they be graduates, young professional or experienced professionals. In this I have looked at CVs as well as interviews and workshops to see who would be the best fit.
• Shadowed senior team members to observe established processes and best practices.
• Attended necessary training and completed assessments.
• Worked full time everyday whilst also studying for a full bachelors degree from the University of Exeter.

Key Achievements:

• Identified the need for a new mobile app for engineers and handled the lifecycle and training of the resource.
• Integrated a new barcode scanning system into the organisation and tasked myself with creating content to train employees on how it works and how the process has changed.
• Responsible for the training journeys of new employees for 4 years.
• During my 4 years I cared for and handled the new few years intake of apprentices to ensure they made the most of their opportunity.

• Scheduled work for employees.
• Budgeting and pricing jobs to be presented to customers.
• Protected staff and guests by complying with health and safety regulations.
• Created CAD designs to be used to pitch jobs to different automotive organisations such as BMW, Jaguar Land Rover, Rolls Royce and Mini.
• Carried out day-day-day support duties accurately and efficiently.
• Worked closely with team members to achieve collective goals and objectives.
• Made drawings for manufacturing customised components.
• On site visits to ensure measurements and dimensions are correct so we can provide accurate budgeting and costs to the customers.