Harman Pabla
Edinburgh,United Kindgdom
Summary
Assistant Front Office Manager with strong experience supporting daily front desk operations and delivering excellent guest service. Skilled in supervising front office teams, coordinating with housekeeping and other departments, and handling guest concerns efficiently. Responsible for daily monitoring of guest bookings and reviews on platforms such as Booking.com and Expedia, addressing feedback promptly to enhance guest satisfaction. Proven ability to ensure smooth check-in and check-out processes, maintain service standards, and support the Front Office Manager in achieving operational and guest experience goals. Reliable worker with high energy and commtiment to productivity. Works well in fast-paced team environments. Frequently commended for personable disposition and professional communication.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Manager
Voco Edinburgh Haymarket
Edinburgh, United kingdom
09 2025 - Current
Night Receptionist
Mercure Hotel Haymarket
Edinburgh
05 2024 - 09 2025
- Greet and check-in/check-out guests efficiently during night shifts.
- Handle phone calls, emails, and inquiries, providing accurate information.
- Monitor security and ensure a safe environment for guests and staff.
- Manage reservations, cancellations, and modifications using hotel booking systems, Booking.com, Expedia and etc.
- Process payments, invoices, and daily financial reports.
- Assist guests with special requests, complaints, and concerns professionally.
- Coordinate with housekeeping and maintenance teams for smooth operations.
- Conduct night audits, verify transactions, and prepare reports for management.
- Serving the Guests in the Bar and maintaining the closing procedure of the Bar.
- Key Skills: Customer Service & Communication, Front Desk Operations, Hotel Management Software (e.g., Opera, PMS), Problem-Solving & Conflict Resolution, Cash Handling & Financial Reporting, Multitasking & Time Management, Security & Emergency Procedures
Food And Beverage Assistant
Waldorf Astoria Edinburgh - The Caledonian
Edinburgh
2023.11 - 2024.05
- Greet and assist guests, taking food and beverage orders professionally.
- Serve food and drinks efficiently while ensuring excellent customer service.
- Set up and clear tables, ensuring cleanliness and hygiene standards.
- Assist in preparing and garnishing food and beverages as per service standards.
- Handle cash, process payments, and operate POS systems.
- Provide menu recommendations and upsell food and drink options.
- Ensure compliance with health, safety, and hygiene regulations.
- Assist in restocking and inventory management of F&B supplies.
- Support banquet and event setups as required.
- Coordinate with kitchen and bar staff for smooth service operations.
- Address guest inquiries and resolve complaints promptly and professionally.
- Preparing Drinks as per the Standard Of the Hotel.
Food And Beverage Assistant
Apex Hotels
Edinburgh City
2023.03 - 2023.10
- Prepare and set up the breakfast buffet or à la carte service area.
- Greet and assist guests, taking food and beverage orders when required.
- Serve hot and cold breakfast items, tea, coffee, and other beverages.
- Ensure food presentation, temperature, and quality meet company standards.
- Refill buffet stations and restock supplies as needed.
- Clear and reset tables promptly, maintaining cleanliness and hygiene.
- Assist with basic food preparation, such as plating dishes or preparing drinks.
- Handle guest inquiries and accommodate special dietary requests.
- Operate coffee machines and other breakfast service equipment.
- Process payments and handle cash or card transactions if required.
- Ensure compliance with food safety and hygiene regulations.
- Assist in closing and cleaning down the breakfast area after service.
Food And Beverage Assistant
Compass Group
Edinburgh
2023.01 - 2023.03
- Assist in the preparation and serving of food and beverages to students and staff.
- Ensure portion control and dietary requirements are met.
- Maintain cleanliness in the dining area, including clearing tables and disposing of waste.
- Set up food service stations and replenish food items as needed.
- Handle basic food prep tasks such as assembling sandwiches, salads, and beverages.
- Follow food hygiene and health & safety regulations at all times.
- Operate kitchen equipment safely, such as dishwashers and food warmers.
- Assist with washing dishes, utensils, and kitchen tools after meal service.
- Support stock rotation and restocking of ingredients and supplies.
- Monitor food temperatures and ensure proper storage of perishable items.
- Provide friendly and helpful service to students and staff.
- Assist with special dietary requirements and allergy awareness.
Catering Event Manager
GSH EVENTS
Kolkata, India
01 2020 - 12 2022
Catering Event Supervisor
GSH EVENTS
Kolkta, India
10 2017 - 05 2019
Education
Master of Science - Global Hospitality Management
Edinburgh Napier University
Edinburgh 2023.01 - 2025.02
Bachelor of Science - Hotel Management and Catering Technology
Guru Nanak Institute Of Hotel Management
Kolkata, India 2017.01 - 2021.01
Skills
- Sales & Marketing
- Technical & Digital Skills
- Front Desk & Operations
- Customer Service & Guest Relations
- Food & Beverage Management
- Leadership & Team Management
- Event & Banquet Management
Websites
Languages
English
Hindi
Punjabi
Bengali
Timeline
Food And Beverage Assistant
Waldorf Astoria Edinburgh - The Caledonian
2023.11 - 2024.05
Food And Beverage Assistant
Apex Hotels
2023.03 - 2023.10
Food And Beverage Assistant
Compass Group
2023.01 - 2023.03
Master of Science - Global Hospitality Management
Edinburgh Napier University
2023.01 - 2025.02
Bachelor of Science - Hotel Management and Catering Technology
Guru Nanak Institute Of Hotel Management
2017.01 - 2021.01
Assistant Manager
Voco Edinburgh Haymarket
09 2025 - Current
Night Receptionist
Mercure Hotel Haymarket
05 2024 - 09 2025
Catering Event Manager
GSH EVENTS
01 2020 - 12 2022
Catering Event Supervisor
GSH EVENTS
10 2017 - 05 2019