Summary
Overview
Work history
Skills
Reference
Timeline
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Harlow Murphy

Harlow Murphy

Manchester

Summary

Dependable retail professional with almost ten years of store and staff management experience. Motivates teams through positive leadership to achieve service and revenue targets. Skilled in daily planning and organisation for smooth-running of store operations. Loyal and dedicated employee with a solid understanding of training and mentoring employees.

Overview

10
10
years of professional experience

Work history

Business manager

Kiehl's
Manchester
02.2025 - Current
  • Enhanced productivity by implementing new workflow systems.
  • Identified growth opportunities to expand company reach.
  • Streamlined processes to improve and optimise operations and efficiency.

Flagship store supervisor

Kiko Milano
Manchester
02.2024 - 02.2025
  • Mentored staff on handling and resolving customer concerns.
  • Supported management in recruitment and staff development processes.
  • Maximised store revenue through add-on sales and offer promotion.
  • Increased team productivity through effective staff planning, coordination, and task delegation.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Scheduled staff rotas to meet business demands within budget.

Counter manager

Ouai
London
01.2023 - 01.2024
  • First on site employee for worldwide renowned hair care brand..
  • Balanced cashier drawers at end of shifts and logged any discrepancies.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Set sales goals and motivated team to meet them.
  • Developed strong customer relationships, resulting in high rate of repeat customers.

Counter Manager

Benefit Cosmetics
London
11.2020 - 01.2023
  • Provided optimal assistance to area manager and handled various responsibilities outside job role to maximise progression for the counter.
  • Assisted with recruitment and training of new employees, while also monitoring productivity of current employees.
  • Led daily operations to maintain smooth store running.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Handled grievances professionally to maintain staff satisfaction levels.

Visual Merchandiser

Debenhams
Cork
12.2019 - 03.2020
  • Worked to ensure a neat and attractive sales environment, and assisted in setup of visual displays.
  • Monitored evolving design trends to offer innovative interiors solutions.
  • Developed space planning concepts and selection of colour palettes and material presentations.
  • Consulted with clients and art directors regarding all visual content and overall vision for the store.

Supervisor

M.A.C Cosmetics
Cork
01.2019 - 12.2019
  • Assessed skin type and facial structure to select appropriate products and application tools.
  • Adhered to safety and sanitation standards, using single-use applicators to reduce risks.
  • Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.

Department manager

H&M
Cork
03.2015 - 01.2019
  • Started as sales assistant and progressed to visual merchandiser, stockroom manager and finally department manager within two years.
  • Chosen out of thousands of H&M employees to have a personal photo spread and article in H&M online magazine.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored health and safety measures for guaranteed compliance.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.

Skills

  • Leadership
  • Resourcefulness
  • Point of sale system operation
  • Customer relationship management
  • Staff recruitment and retention
  • Conflict Resolution
  • Training and Development

Reference

Wade Shand - Store manager - Kiko Milano

07458 324491

Wade.shand@kikocosmetics.com

Timeline

Business manager

Kiehl's
02.2025 - Current

Flagship store supervisor

Kiko Milano
02.2024 - 02.2025

Counter manager

Ouai
01.2023 - 01.2024

Counter Manager

Benefit Cosmetics
11.2020 - 01.2023

Visual Merchandiser

Debenhams
12.2019 - 03.2020

Supervisor

M.A.C Cosmetics
01.2019 - 12.2019

Department manager

H&M
03.2015 - 01.2019

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Harlow Murphy