Harlon Haig
Bedford,UK
Summary
Experienced and customer-focused professional with over 10 years of leadership experience across legal, education, and customer service sectors. Skilled in front-of-house operations, client support, complaints resolution, and administrative coordination. Known for creating welcoming environments, managing busy schedules, and delivering results in fast-paced, service-driven settings. Law graduate with a passion for people and process improvement. Ambitious Paralegal offering in-depth knowledge of legal terminology and principles. Excels at prioritizing competing tasks and ascertaining future needs. Expertly assists lawyers and attorneys in executing legal transactions and drafting and processing legal documents.
Overview
6
6
years of professional experience
Work History
Coordination Manager
Skills4STEM
01.2025 - 05.2025
- Acted as the central coordination point for apprenticeship and distance-learning programmes, ensuring schedules, delivery, and compliance requirements were consistently met.
- Streamlined internal processes to improve learner support services and operational efficiency.
- Liaised with regulators, tutors, and learners, applying governance and policy oversight skills transferable to legal and compliance functions.
- Built leadership capability by coordinating cross-functional teams and managing competing priorities in a fast-paced environment.
Claims Lead
GetAgent Ltd
London, UK
05.2024 - 01.2025
- Handled a high volume of debt recovery and fee dispute cases from initial instruction to resolution, ensuring compliance with internal policies and external regulations.
- Drafted and reviewed legal correspondence, including Letters Before Action and settlement agreements, strengthening written advocacy skills.
- Liaised daily with clients, legal representatives, and credit control teams to progress cases, providing clear communication and timely updates.
- Negotiated settlements in contentious cases, balancing commercial interests with client relationships to achieve cost-effective outcomes.
- Maintained accurate case files, evidence bundles, and court documentation, reinforcing legal administrative expertise.
- Analysed case outcomes and debt recovery performance to identify process improvements and reduce future disputes.
- Collaborated with management on refining dispute-handling procedures, directly contributing to more efficient collections and reduced write-off rates.
- Built strong practical knowledge of credit risk, collections, and litigation processes that formed the foundation for later senior legal and credit leadership roles.
Practice Manager
Hermitage Court Chambers
09.2021 - 01.2024
- Progressed from Paralegal to Practice Manager, gaining responsibility for chambers’ compliance, case administration, and operations.
- Drafted legal documents, prepared bundles, and conducted research to support barristers in litigation and advisory work.
- Ensured compliance with the Bar Standards Board Handbook, updating internal SOPs and coordinating CPD training.
- Managed complaints and sensitive client correspondence with professionalism and discretion.
- Oversaw diary management, case allocation, and fee collection to optimise chambers’ efficiency.
- Produced financial and performance reports to support strategic planning by chambers leadership.
- Supervised junior staff and fostered collaboration between barristers, clerks, and administrative teams.
Sales & Marketing Assistant
Haven Holidays
01.2019 - 01.2020
- Developed outbound marketing strategies and upsold packages to boost client portfolio.
- Assisted in developing marketing campaigns for holiday destinations and services.
- Facilitated cross-departmental communication, serving as the primary contact for resolving client issues.
- Elevated brand reputation and customer retention through proactive service initiatives.
Education
LLB (QLD) -
Arden University
08.2020
A-Levels - Public Services: Merit, Media: Merit, Information Technology: Merit
Felpham Community College
08.2013
Skills
- Compliance Adherence
- Dispute Resolution
- Time Management
- Management
- Effective Communication
- Critical Thinking
- Data Analysis & Reporting
- Client Correspondence
- Relationship Management
- Internal Auditing
- CRM Systems & Data Entry
- Legal Drafting
- Claims Submission
- Case Management
- Civil Procedure Knowledge
- Court Attendance
- Bundle Preparation
- Implementing SOPs
- Policy Updates
- Pre-Court Negotiations & Settlement Discussions
Additional Experience And Interests
Abseiling, hiking, networking events, building projects, Invoicing, bookkeeping, CRM tools, report writing, Calm under pressure, adaptable, excellent interpersonal communication
References
References available upon request.
Timeline
Coordination Manager
Skills4STEM
01.2025 - 05.2025
Claims Lead
GetAgent Ltd
05.2024 - 01.2025
Practice Manager
Hermitage Court Chambers
09.2021 - 01.2024
Sales & Marketing Assistant
Haven Holidays
01.2019 - 01.2020
LLB (QLD) -
Arden University
A-Levels - Public Services: Merit, Media: Merit, Information Technology: Merit
Felpham Community College