
Motivated and adaptable professional with experience supporting business operations, digital systems, and customer-facing activities within growing organisations. Strong organisational skills with the ability to manage competing priorities, improve processes, and contribute to team objectives in fast-paced environments. Demonstrates initiative, problem-solving capability, and a commitment to delivering high-quality outcomes. Brings a proactive mindset and the versatility to add value across administrative, operational, and strategic functions.
Led the end-to-end development and launch support of a new e-commerce website, architecting product pages for a newly introduced range and overseeing full SKU integration. Managed inventory synchronisation, stock control workflows, and bulk discount logic to optimise margin and drive higher average order value. Delivered cross-brand marketing execution across LaBarbiera, Gummy Gel, and Box.It.Pack.It, leveraging digital channels to expand audience reach, increase product visibility, and accelerate online sales performance.
As a Volunteer Bosun with the Cirdan Sailing Trust, I ensure the safe
operation and maintenance of a traditional sailing vessel during voyages with disadvantaged young people. My responsibilities include sail handling, steering the vessel, and teaching others how to manage sail transitions and onboard routines. I foster hands-on experience in seamanship, teamwork, and leadership, often working under pressure in variable weather conditions. This role has enhanced my confidence, communication skills, and my ability to remain calm and solution-focused during practical challenges at sea.
At Vodafone UK, I honed my customer service, sales, and problem-solving skills in a fast-paced, target-driven environment. I engaged with customers to identify their needs, recommend suitable products and plans, and deliver tailored solutions that balanced value with functionality. I gained confidence in using in-store systems, managing complex queries, and supporting team targets while maintaining professionalism and empathy. This experience enhanced my communication skills, collaboration abilities, and adaptability in a rapidly evolving tech landscape.
As a Lettings and Sales Negotiator at Hunters, I acquired extensive experience in property administration, customer service, and office coordination within a dynamic estate agency. My key responsibilities
included preparing tenancy agreements, managing property listings,
responding to enquiries, and assisting the sales and lettings teams with
daily administrative tasks. I honed my attention to detail, strengthened my organisational skills, and adopted a professional approach to client
communication. This role provided a solid foundation in property
operations, compliance procedures, and effective teamwork in a fast-paced, customer-focused environment.
Served as a Deck Cadet with Carnival UK, completing structured training in navigation, bridge watchkeeping, and seamanship under senior officers' guidance. Acquired hands-on experience in passage planning, position fixing, radar and ECDIS operation, and compliance with COLREGS. Assisted in shipboard operations, including mooring, anchoring, safety drills, and maintenance routines, while enhancing knowledge of maritime safety management and international regulations. Although training was not completed due to personal mental health challenges, I gained valuable technical skills and professional insights into commercial shipping.