Summary
Overview
Work history
Education
Skills
Accomplishments
Interests and Activities
Timeline
AccountManager

Harleen Kaur Panesar

Summary

A committed, highly motivated, target orientated team player with a proven track record in B2B sales, successfully building rapport with clients from both the corporate and public sectors. I’m tenacious, outgoing and a great communicator who thrives in fast-paced and challenging environments where I can make a direct impact. I am a consultative, intelligent, hard worker who will go the extra mile to ensure I’ve understood the clients’ challenges and provide an appropriate solution.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Account Manager

QA Ltd – Apprenticeships
Slough
09.2022 - Current
  • Relationship management: Sales directors entrusted me to fix problems directly with clients
  • I travelled nationwide supporting customers meeting face-to-face and managed 95+ clients of all sizes across the public sector
  • Overall, I guaranteed outstanding customer service from start to finish and grew my sales pipeline by doing so
  • Sales and business development: Consisted of 20 new business meetings a month whilst also upselling to current stakeholders
  • I successfully won levy contracts with many non-profit employers including NSPCC, Marie Curie and Alzheimer’s Society who are now long-term customers of QA
  • Analytical and strategic thinking: I enjoy diving into the analytics to determine where I should spend more time and what strategies should be used for certain clients
  • Team collaboration: I work with internal stakeholders across different departments to cross-sell
  • I often ask other stakeholders across QA for more information to allow me to suggest and advice the best course of action for clients
  • Due to my success and productivity in the role, I was personally asked to mentor those who are new to the role and/or are struggling
  • This leadership role has allowed me to raise the morale of the team
  • Communication skills: Responsible for negotiating costs and contracts with key contacts ensuring margin was always protected
  • Clients and the people I mentor/coach highlight they love my clear communication when explaining the product
  • I also work with my manager developing forecasts and setting KPI’s that are then shared with directors.

New Business Executive

QA Ltd
Slough
08.2021 - 08.2022
  • Involved reaching out to dormant/ non-spending accounts and persuade them to reconsider our offering
  • Another aspect was simply cold calling businesses and introducing them to what we do
  • I managed an inbound stream of leads accumulating around 20% of my time, with the remaining 80% building pipeline from high outbound activity such as cold calling, email follow ups and LinkedIn
  • Over the 12-months in this role, I passed account managers £500k+ worth of revenue

Sales Assistant

Johnson’s Shoes
10.2015 - 07.2021
  • Serving customers and helping with any queries or requests
  • Handling large amounts of cash at the till
  • Dealing with customer complaints.

Party host/ Receptionist

Tenpin Bowling
03.2015 - 09.2015
  • Organising and hosting birthday parties for young children
  • Serving food and drink
  • Dealing with large bookings
  • Working efficiently as part of a team.

Education

QA Influencing & Persuading -

Slough, UK

QA Managing Difficult Situations - undefined

Slough, UK

QA Sales Training - undefined

London, UK

QA Diversity and Inclusion - undefined

Slough, UK

Bachelor of Science - Mathematics

Brunel University London
Uxbridge
09.2017 - 06.2021

Skills

  • Cold calling
  • Business development and planning
  • Relationship management
  • Account management
  • Sales forecasting

Accomplishments

  • In my first full year managing accounts I am tracking 108% of target, generating £800,000+ in revenue.
  • Previously tracked 150% of the highest targets set in the team, before promptly being promoted to Account Manager.

Interests and Activities

  • I often volunteer at my local temple, as faith is very important to me. This involves making and serving food in our kitchens, cleaning and helping the elderly find their way.
  • I am also part of NPA (Northampton Punjabi Association) and I help organise annual charity events which raise money and awareness for Eye Camps in India, which help children that need specialist eye treatment. This involves selling entry tickets, raffle tickets and raising awareness on social media.

Timeline

Account Manager

QA Ltd – Apprenticeships
09.2022 - Current

New Business Executive

QA Ltd
08.2021 - 08.2022

Bachelor of Science - Mathematics

Brunel University London
09.2017 - 06.2021

Sales Assistant

Johnson’s Shoes
10.2015 - 07.2021

Party host/ Receptionist

Tenpin Bowling
03.2015 - 09.2015

QA Influencing & Persuading -

QA Managing Difficult Situations - undefined

QA Sales Training - undefined

QA Diversity and Inclusion - undefined

Harleen Kaur Panesar