Harlan Loganathan
Luton,Bedfordshire
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over a 8 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Financial Consultant
Dojo
04.2021 - Current
- I am responsible for reviewing merchant payment data from multiple card processors and developing and maintaining processes to further analyze payments data, monitor payments costs, perform interchange analysis, and identify payment issues and solutions
- Up-selling additional products and services for prospective clients
- Account Management
- Customer Service
- Marketing
- Installations and training
- I am hard working, resourceful and tenacious with a go-getter attitude and a desire to work in a challenging and rewarding environment.
- Recommended solutions to help clients maximise compliance with financial services regulations.
- Determined financial situation of clients by gathering and analysing financial documentation.
- Maximised referral opportunities and reciprocal business by delivering exceptional consultancy service exceeding client expectations.
Renewal Specialist
Mazda
Aylesbury
07.2022 - 01.2023
- Recording sales opportunities, making contact and following-up accurately onto the CRM system
- Assisting the Sales Manager in planning sales campaigns and promotions to maximise sales
- Conducting accurate and fair used vehicle appraisals for final valuation with the Sales Manager
- Negotiating sales for maximum profitability within the limits of authority
- Ensuring highest degree of customer satisfaction to achieve customer loyalty
- Consulting with customers to discover and understand their needs.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Placed customer orders, providing guidance on product delivery timeframes.
Sales Executive
Jaguar Land Rover
Staples Corner / Aylesbury
06.2021 - 07.2022
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Established and maintained positive, profitable client relationships through superb communication.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Fostered positive relationships with customers to enhance loyalty and retention.
Sales Consultant / Retention Manager
Specialist Cars BMW
Stevenage
12.2018 - 03.2020
- Ensuring that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
- CRM and customer retention Management (Account Review appointment management)
- Arranging for pre-delivery inspection and any sanctioned repairs / servicing
- Organising and delivering a smooth and enjoyable experience for customers when handing over vehicles
- Ensuring customer awareness of options, accessories, extended warranty and finance facilities
Business Development Manager
Alan Day Volkswagen
02.2016 - 11.2016
- Plan and organise own selling activities to win new business and maintain contact with regular customers
- Record all contact information, customer requirements and follow up information on the VW
- Fleet Management database
- Ensure regular cleansing to maintain the accuracy of the data
- Build rapport with customers to understand their specific requirements and to increase penetration of vehicle, parts and service business
- Design and deliver business presentations and proposals to customers
- Follow up and close deals
- Liaising with customers on an on-going basis to build relationships and maintain levels of customer satisfaction
- Working closely with the Marketing department to create innovative digital promotional material to boost enquiry levels
- Maintaining product knowledge on the full VW range and the comparable product ranges of its direct competitors
- Launched new product lines with strong retail and marketing strategy.
- Opened new accounts to augment existing customer base to meet growth targets.
Sales Executive
Citygate Automative
02.2015 - 02.2016
- Recording sales opportunities, making contact and following-up accurately onto the Dealerweb system
- Assisting the Sales Manager in planning sales campaigns and promotions to maximise sales
- Conducting accurate and fair used vehicle appraisals for final valuation with the Sales Manager
- Negotiating sales for maximum profitability within the limits of authority
- Ensuring highest degree of customer satisfaction to achieve customer loyalty
- Consulting with customers to discover and understand their needs
- Ensuring that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
- Arranging for pre-delivery inspection and any sanctioned repairs / servicing
- Organising and delivering a smooth and enjoyable experience for customers when handing over vehicles
- Ensuring customer awareness of options, accessories, extended warranty and finance facilities
Bus Operator
Transdev London Sovereign
03.2014 - 02.2015
- Adhering to TFL safety policies and guidelines
- Driving Legally and safely
- Monitoring vehicle parts
- Developing knowledge about routes and geography
- Helping passenger with difficulties for get in and drop off.
Education
BACHELOR HONS. DEGREE - GRAPHIC DESIGN & NEW MEDIA
University of the Creative Arts
09.2006 - 07.2009
Higher National Diploma - GRAPHICS
Surrey Institute of Art and Design
09.2003 - 07.2005
Ravenscroft School
Skills
- Broad knowledge of the Adobe creative suite
- Microsoft Office
- Database Management
- Creative problem solving
- Point of sale systems
- Payment processing
Timeline
Renewal Specialist
Mazda
07.2022 - 01.2023
Sales Executive
Jaguar Land Rover
06.2021 - 07.2022
Financial Consultant
Dojo
04.2021 - Current
Sales Consultant / Retention Manager
Specialist Cars BMW
12.2018 - 03.2020
Business Development Manager
Alan Day Volkswagen
02.2016 - 11.2016
Sales Executive
Citygate Automative
02.2015 - 02.2016
Bus Operator
Transdev London Sovereign
03.2014 - 02.2015
BACHELOR HONS. DEGREE - GRAPHIC DESIGN & NEW MEDIA
University of the Creative Arts
09.2006 - 07.2009
Higher National Diploma - GRAPHICS
Surrey Institute of Art and Design
09.2003 - 07.2005
Ravenscroft School
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