Harkishan Patel
Sudbury,Suffolk
Summary
Dynamic service consultant transitioning to marketing. Experienced in managing websites, social media, and online marketing with a strong customer service foundation. Skilled at handling multiple tasks, thriving in high-pressure settings, and driving business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
Tudor Rose
Leicester , United Kingdom
11.2024 - Current
- Sold marketing content and advertising space, achieving client goals.
- Managed accounts with CRM tools (Microsoft Dynamics), optimising sales and campaigns.
- Conducted market research and enhanced the magazine's LinkedIn presence.
Service Consultant
ANZ Bank LTD
Palmerston North , New Zealand
03.2023 - 06.2024
- Promoted digital solutions, aligning with marketing strategies to enhance user experience.
- Managed client accounts using Salesforce CRM to track sales and analyse campaign performance
- Provided high-level service and support, ensuring seamless customer experiences.
- Assisted with digital marketing projects and maintained strong client relationships.
Customer Service Officer
ASB Bank LTD
Palmerston North , New Zealand
03.2021 - 03.2023
- Adapted service offerings based on market trends and customer feedback, improving satisfaction by 10%.
- Led initiatives that aligned customer engagement with targeted marketing strategies.
Assistant store manager
FreshChoice
Gisborne , New Zealand
01.2017 - 01.2021
- Supervised daily operations and team performance.
- Developed promotional materials and sales strategies that increased customer engagement and sales.
Education
Masters of Management - Marketing
Massey University
01/2020 - 01/2023
Diploma in Modern Applied Psychology -
The Academy of Modern Applied Psychology
United States 01/2020 - 02/2021
Bachelor of Business -
Massey University
01/2017 - 12/2019
Skills
Content Creation & Promotional Design
Created promotional materials, such as posters, that helped increase
customer engagement and sales growth
Customer Relationship Management (CRM)
Created strong customer relationships and promoted products
effectively, leading to improved customer satisfaction and product
uptake
Market Research & Trend Analysis
Monitored market trends and customer feedback to inform service
adjustments and promotional activities
Product Promotion & Sales Support
Promoted products and services in customer-facing roles, driving cross-
selling opportunities and achieving sales targets
Digital Marketing Coordination
Supported digital marketing efforts by managing aspects of online presence—including website and social media activities
Team Leadership & Operations Management
Oversaw daily store operations and managed teams effectively, ensuring a high level of service and operational efficiency
Certification
Certificate of Web Development
Cambridge Certification Authority
Issued Jun 2020
Certificate of Excellence in Social Media and Digital Marketing
Massey University
Issued Jul 2019
Timeline
Account Executive
Tudor Rose
11.2024 - Current
Service Consultant
ANZ Bank LTD
03.2023 - 06.2024
Customer Service Officer
ASB Bank LTD
03.2021 - 03.2023
Assistant store manager
FreshChoice
01.2017 - 01.2021
Masters of Management - Marketing
Massey University
01/2020 - 01/2023
Diploma in Modern Applied Psychology -
The Academy of Modern Applied Psychology
01/2020 - 02/2021
Bachelor of Business -
Massey University
01/2017 - 12/2019
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