HARJODH SINGH PELIA

Key Responsibilities:

• Managed daily operations across multiple KFC locations, ensuring consistent delivery of high-quality food, service, and hygiene standards.
• Supervised, trained, and developed teams of 30+ employees per site to achieve performance, sales, and goals.
• Oversaw inventory control, stock ordering, and cost management to maximise profitability.
• Delivered excellent customer service and handled escalated complaints efficiently to maintain brand reputation.
• Conducted recruitment, scheduling, and performance evaluations for all restaurant staff.
• Ensured full compliance with KFC’s operational, health, and safety standards.
• Monitored sales data and implemented strategic initiatives to drive revenue growth, and control expenses.

Key Achievements:

• Increased weekly sales from £12K to £17K at KFC King’s Heath, £41K to £45K at Cannock and £40K to £46K at Dudley through effective team leadership.
• Improved customer satisfaction scores across all locations through enhanced staff training and service quality.
• Led two stores to achieve “Top Performance” recognition in regional audits.
• Successfully trained multiple team members who advanced into team leader, and assistant restuarant manager roles.

STORE MANAGER, EDINBURGH TO WALSALL.

● Managed operations at five diverse retail locations.

● Leading and motivating teams in accordance with our Leadership & Company Principles to work to their full potential by providing an environment where colleagues can produce their best work.

● Opening 2 brand new stores, the most recent of which opened in April 2022. This was an incredibly successful opening, with turnover achieving 20% over the predicted figure.

● Taking full responsibility for the performance and day-to-day operations of my store.

● Effectively delegating workload and motivating store teams to achieve key performance indicators. I was responsible for taking on an inventory challenged store in 2017, during my timed there I upskilled the team, creating a real inventory culture in the store – the result was I took the store inventory from -1.31% (red against target), to a result of -0.60% (green against target).

● Solving problems swiftly to enable teams to focus on their own tasks.

● Identifying employee potential and applying specific measures to develop employees by giving them feedback. In my career I have developed several colleagues who have secured roles as area managers, store managers and deputy stores managers.

● New trainee area managers are regularly sent to my store to receive at least part of their in-store training.

● Recruiting, training, and developing teams to deliver Lidl goals.

● Ensuring that exceptional customer service is provided in my store. My current store always ‘sits’ within the top stores for Have Your Say.

● Monitor, manage and improve key performance indicators throughout the store. Within weeks of opening my current store, we received a full green Internal Store Monitoring Audit.

●Experience of leading and developing a team in a fast-paced, target-driven environment.

● Willingness to be continuously on the go, working alongside my team.

As a Deputy Store manager at Nicolson Street and Gilmerton, my responsibilities included:

● Assisting in the management of the day to day running of a multi-million-pound retail business unit.

● Ability to create professional relationships with senior members of management.

● Regularly holding KPI meetings with store As a Deputy Store manager at Nicolson Street and Gilmerton, my responsibilities included:

● Assisting in the management of the day to day running of a multi-million-pound retail business unit.

● Ability to create professional relationships with senior members of management.

● Regularly holding KPI meetings with store management to discuss store performance.

● Can lead, support, and motivate the store team to hit performance targets and maintain our exceptional standards of customer service

● Worked closely with the store manager to carry out all aspects of HR management, including training and development.

● Responsibility for managing cash and other daily administrative tasks.

● Ensuring the 4+1 pillars of sales are followed.

● Assisted store manager in recruitment process. to discuss store performance.

● Can lead, support, and motivate the store team to hit performance targets and maintain our exceptional standards of customer service

● Worked closely with the store manager to carry out all aspects of HR management, including training and development.

● Responsibility for managing cash and other daily administrative tasks.

● Assisted store manager in recruitment process.

As a Customer Assistant, my responsibilities were:

● Providing customer service.

● Working on deliveries.

● Opening and closing the store..

● Mentoring new staff and providing training as a Training Mentor.