Harjitpaul Singh
Birmingham,West Midlands
Summary
Dynamic and results-driven professional with a strong foundation in business development and client relationship building. Demonstrates exceptional communication excellence, adept at acquiring clients and building trust through active listening and objection handling. Proficient in performance monitoring, competition tracking, and sales reporting capabilities, leveraging Salesforce CRM for effective territory management. Committed to empowering teams and achieving targets through strategic networking aptitude and time management efficiency.
Experienced professional with focus on development management and track record of driving projects to successful completion. Deliver results by leveraging strong leadership, strategic planning, and stakeholder engagement skills. Known for enhancing team performance and fostering collaborative environments.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Pharmacy Development Manager
Phoenix Healthcare
Birmingham, West Midlands
06.2023 - Current
- Working closely with executive Independent Pharmacy Owners, providing insightful inputs on strategy formulation in Increasing Profit Margins
- Negotiated contracts with Existing Members and New Members that facilitated significant cost savings.
- Established effective communication channels, fostering strong relationships amongst cross-functional teams.
- Fostered a highly collaborative team environment to optimise project outcomes.
- Promoted knowledge sharing initiatives that boosted collective understanding within the organisation.
- Implemented initiatives focused on self-development and growth for improved personal growth.
- Expanded client base through targeted outreach initiatives.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Maintained thorough records of all sales activities to ensure transparency.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Identified potential leads, resulting in improved sales performance.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Fostered strong customer relationships through exceptional service.
- Navigated challenging negotiations to secure lucrative contracts.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Territory manager
DE Pharmaceuticals
Birmimgham, West Midlands
04.2018 - 05.2022
- Monitored competitor activities, adjusting strategies accordingly.
- Fostered solid relationships with clients, boosting loyalty and retention.
- Addressed client concerns promptly, ensuring high levels of satisfaction.
- Devised sales proposals for improved client engagement.
- Coordinated promotional events for product visibility increase.
- Developed and executed territory business plan, increasing territory sales.
- Built rapport with new and existing customers to boost client retention.
- Understood market conditions, responding to fluctuations impacting sales.
- Broadened customer bases to meet demanding sales territory targets.
- Effectively resolved customer problems and complaints, improving customer satisfaction.
Business Development Manager
Mawdsley Brookes & Co Ltd
Birmingham, West Midlands
08.2008 - 04.2018
- Optimised operational procedures for improved productivity.
- Assessed competitor activities for strategic positioning.
- Drove revenue growth with innovative sales strategies.
- Devised comprehensive business plans, enabling sustainable growth.
- Conducted market research to identify potential business opportunities.
- Developed strategic partnerships for sustained growth.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Executed successful product launches, driving market penetration.
- Identified market trends, resulting in enhanced product offerings.
- Identified opportunities to drive business growth, diversification and expansion.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Drew on understanding of key markets to push development of business strategies.
- Analysed sales reports to identify trends and update strategies.
Telesales/Sales Representative
Cordia Healthcare
London
01.2007 - 07.2008
- Pioneered innovative sales strategies for increased market penetration.
- Collaborated with marketing department for effective promotional campaigns.
- Fostered strong customer relationships through exceptional service.
- Delivered exceptional customer experience by addressing all queries effectively and courteously.
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- Collaborated with team members to achieve collective sales targets.
- Analysed customer feedback regularly, resulting in improved telesales strategies over time.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
Education
Bachelor of Science - Pharmaceutical Science
University of Wolverhampton
Wolverhampton 09.2005 - 06.2006
Higher National Diploma - Pharmaceutical Science
De Montfort University
Leicester 09.2002 - 06.2005
A-Levels - Chemistry, Biology and Statistics
Solihull Sixth Form
Solihull 09.2000 - 06.2002
Skills
- Communication excellence
- Business development
- Client relationship building
- Research and Development
- Performance monitoring
- Team empowerment
- Networking aptitude
- Building client trust
- Time management efficiency
- Presentation excellence
- Competition tracking
- Sales reporting capabilities
- Problem solving strength
- Acquiring clients
- Ability to handle objections
- Target achievement
- Active listening in sales
- Territory management
- Salesforce CRM
Timeline
Pharmacy Development Manager
Phoenix Healthcare
06.2023 - Current
Territory manager
DE Pharmaceuticals
04.2018 - 05.2022
Business Development Manager
Mawdsley Brookes & Co Ltd
08.2008 - 04.2018
Telesales/Sales Representative
Cordia Healthcare
01.2007 - 07.2008
Bachelor of Science - Pharmaceutical Science
University of Wolverhampton
09.2005 - 06.2006
Higher National Diploma - Pharmaceutical Science
De Montfort University
09.2002 - 06.2005
A-Levels - Chemistry, Biology and Statistics
Solihull Sixth Form
09.2000 - 06.2002
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