HARISON BENDA

• Managed high volume of inbound calls for quick resolution of customer issues.
• Provided top-notch support for increased customer satisfaction.
• Assisted customers in making informed decisions by providing detailed product information.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.

Handle calls, emails, and in-person queries regarding electricity services, billing, meter readings, and contract details.

Assisting with Account Management

Help customers open, close, or update electricity accounts (e.g., tenant changes, new connections, identity updates).

Billing and Payment Support

Explain billing details, assist with payment options, resolve payment discrepancies, and process installment plans if needed.

Handling Complaints and Service Issues

Address and escalate service complaints, outage reports, and technical issues to the appropriate departments while ensuring customer satisfaction.

Providing Tariff and Contract Information

Guide customers on available electricity tariffs, campaigns, and contract types; help them select the most suitable plan.

Coordinating with Internal Teams

Liaise with departments such as metering, technical services, and collections to follow up on customer cases and ensure resolution.

Ensuring Regulatory Compliance and Accurate Records

Maintain up-to-date and accurate customer records in compliance with EMRA (EPDK) regulations and CK Enerji internal policies.

Handling Customer Inquiries
Answer calls, emails, or in-person queries regarding mobile, internet, landline, and TV services.

Troubleshooting Technical Issues
Assist customers with basic technical problems (e.g., internet connectivity, modem setup, mobile SIM issues), and escalate complex issues when needed.

Managing Subscriptions and Service Packages

Guide customers in selecting, upgrading, or canceling internet, mobile, or TV packages based on their needs.

Providing Billing and Payment Support

Explain monthly bills, handle payment issues, and offer solutions like installments or bill splitting.

Registering New Customers

Help new customers sign up for services, verify identity, and complete contracts in line with regulatory requirements.

Updating Customer Records

Accurately maintain customer information in the system (address changes, contact details, service preferences).

Promoting Offers and Campaigns

Inform customers about new promotions, loyalty benefits, or device installment plans to support upselling and retention.