Customer and Operational:
Delivery/Engineering Manager with proven ability to lead cross functional teams in delivering value- driven solutions to the customer. Adaptable in a fast-paced organization utilized with scrum mastery & IT skills and focused communication skills, to be able to accomplish assignments.
· Created customer impact analysis and customer journey documents
· Creation of process maps and linking to the capability model Application of business methodologies like SIPOC in process analysis to identify hand in and hand off players
· Impacts analysis of inflight application during change management activity IT
· Understanding of Agile and waterfall methodologies Requirements gathering, fit – gap analysis and providing solutions and suggestions
· Ability to write functional & technical documentation
· More than 3Years of experience into Engineering and Product Management.
· 8years of experience into end to end QA activities (Functional and Non-Functional testing).
· 2Years of working experience in developing reports in Tableau to showcase the live data to Stakeholders.
· 1.5 Years of working Talend Development Tool (ETL Data Transformation).
Highlights:
· Introduced & taught Scrum/LeSS, functional testing, performance testing, test case management & product backlog management
· Met deadlines by managing time effectively to complete multiple tasks. As a result
· Following are the accomplishments received from every product.
Payment reminder for MPL increased the make of payment by 15%.
Birthday Greetings Communications to remind PML customer Increase the persistency level by 2 to 5%.
PML conservation Campaign reduced the surrender rate by 2.5%.
· Coached/Mentored a cross-functional team to deliver quality products while achieving the
· Implemented a monthly release schedule that increased the number of work items released
Highlights:
· By successfully delivering cDVR(Cloud-based digital video recording ), Tivo reached their first milestone by touching 6.8 million subscribers.
· Collaborated with enterprise Vendor Services team on due diligence processes to establish risk parameters and performed risk assessments for all active IT third-party vendors to maintain culture of compliance.
· Educated stakeholders on scrum processes, including product refinement and backlog management, resulting in clear system requirements and improved progress transparency.
Highlights:
· Awarded multiple times with "Going to extra miles". Implemented Agile principles to effectively track deliverables and boost development efficiency.
· Offered technical assistance to the developers and directly to customers to breakdown and fix diverse problems.
· Supported product design reviews by providing expertise in areas such as functional operations, design usability and expected issues.
Highlights:
Elected as one of the member to visit Japan and be part of customer issue analysis.
Awarded as best performer of the Year 2013.